IP Telephony and Phones

[amralrazzaz]

hi all 

 IP Telephony and Phones

i have 2 primacell gsm installed inside 2 Vodafone sim cards -the primacell device connected to FXO voice port (cisco router 2911) 

i have 2 mobile number for the company , the problem is only 1 number when i call it from outside its ringing on cisco phone but the other one is ringing but not ringing on cisco phone ,just ringing but no answer because my cisco phone not receive the incoming call from the 2nd number

question is why only 1 number is receive the call on Cisco phone and 2nd one is only ringing but not appear on Cisco phone to answering

please find attached 

to be informed that i rcv incoming calls on this phone only 

!
voice register pool 5
dont know why but its okay 

thanks a lot

[Jinto Alakkal]

Hi from your configuration file do you see the difference in configuration between the Voice ports, you might want to match them to get it working.

voice-port 0/0/0
trunk-group Mobile
no battery-reversal
input gain -6
echo-cancel coverage 24
cptone EG
timing hookflash-out 50
timing guard-out 1000
connection plar opx 100
impedance complex2
description Configured by 2911 4 FXO-0/0/0-Custom
caller-id enable
caller-id alerting dsp-pre-allocate
!
voice-port 0/0/1
trunk-group Mobile
cptone EG
timing guard-out 1000
connection plar opx 100
impedance complex2
description Configured by 2911 4 FXO-0/0/1-Custom
caller-id enable
caller-id alerting dsp-pre-allocate

[amralrazzaz]

hi thanks for replying 

but this problem exist before i made some changes but any way i made it the same but still not receiving

incoming calls from outside but i hear ringing tone only from my mobile that i tried to call from it to office number

i have 2 number only one is working but other non ? its working on specific phone which is pool 5 but dont know why but its okay this is not my problem now

thanks

[Jinto Alakkal]

Hi are the two numbers you are talking about are the number for the FXO lines which are connected to the Voice ports 0/0/0 and 0/0/1, Could you please clarify a bit on which one is working and which one is not, from the configuration I see that both the ports are configured to ring at DN 100

[amralrazzaz]

sure both are connecting to FXO ports 

Voice ports 0/0/0 working 

Voice ports 0/0/1 not working (the number i can use it for call but if i dail this number from my mobile for example its ringing but cisco device not receive the call same as port 0/0/0)

thanks

[amralrazzaz]

can u plz show me from where u know its configured to DN100 ? WHICH COMMAND LINE?

[Jinto Alakkal]

Hi here it is 

voice-port 0/0/1
trunk-group Mobile
cptone EG
timing guard-out 1000
connection plar opx 100
impedance complex2
description Configured by 2911 4 FXO-0/0/1-Custom
caller-id enable
caller-id alerting dsp-pre-allocate

Connection plar opx 100 actually connects it there to DN 100 can you issue a "sh dialplan number 100" and share the output here, also try to match all the configs under voice port 0/0/0 to 0/0/1

[amralrazzaz]

dear boss

thanks alot for helping me man i changed the port with same configuration after create another ext. number on same phone and try both number its working fine as below :

voice-port 0/0/0
trunk-group Mobile
no battery-reversal
input gain -6
echo-cancel coverage 24
cptone EG
timing hookflash-out 50
timing guard-out 1000
connection plar opx 100
impedance complex2
description Configured by 2911 4 FXO-0/0/0-Custom
caller-id enable
caller-id alerting dsp-pre-allocate
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
voice-port 0/1/0
trunk-group Mobile
no battery-reversal
input gain -6
echo-cancel coverage 24
cptone EG
timing hookflash-out 50
timing guard-out 1000
connection plar opx 116
impedance complex2
description Configured by 2911 4 FXO-0/1/0-Custom
caller-id enable
caller-id alerting dsp-pre-allocate

now i have another issue if u can help me man ?

incoming call from out side showing unknown number .. why not showing the numbers from incoming calls (the CLID is not working or what ?) i every thing but dont know still not working?

even i called the carrier vendor (supplier) to check the caller id if working or not ?

check attached pic

[Jinto Alakkal]

Hi do a "debug VPM signal " below is a good blog link about how to troubleshoot this,

https://networklessons.com/uncategorized/how-to-solve-cisco-caller-id-not-working/

[amralrazzaz]

please check output  debug VPM signal attached

[amralrazzaz]

tried but no luck ?

what if i reboot the router ? not only shut /no shut the fxo port?

[Jinto Alakkal]

Hi from the output I see below

*Aug 29 15:57:39.441: htsp_process_event: [0/0/0, FXOLS_RINGING, E_DSP_SIG_0100]
*Aug 29 15:57:39.441: fxols_ringing_not
*Aug 29 15:57:39.441: htsp_timer_stop
*Aug 29 15:57:39.441: htsp_timer_stop3 htsp_setup_ind
*Aug 29 15:57:39.441: [0/0/0] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.
*Aug 29 15:57:39.441: [0/0/0] get_local_station_id calling num= calling name= calling time=08/29 17:57 orig cal
led=
*Aug 29 15:57:39.441: //-1/xxxxxxxxxxxx/VTSP:(0/0/0):-1:-1:-1/vtsp_allocate_cdb:
CDB=0x24146598
*Aug 29 15:57:39.441: //-1/xxxxxxxxxxxx/VTSP:(0/0/0):-1:-1:-1/vtsp_do_call_setup_ind:
Event=E_TSP_SETUP_IND
Progress Indication=3, CarrierIDCode=, Info Trans Capability=144, Source Carrier ID=Mobile, tg_label_flag=1
*Aug 29 15:57:39.441: //-1/16F37B00A9D7/VTSP:(0/0/0):-1:-1:-1/vtsp_do_normal_call_setup_ind:
*Aug 29 15:57:39.441: //-1/16F37B00A9D7/VTSP:(0/0/0):-1:-1:-1/vtsp_timer:
Timer Start Time=200865963, Timer Value=180000(ms)
*Aug 29 15:57:39.441: //-1/16F37B00A9D7/VTSP:(0/0/0):-1:-1:-1/vtsp_do_normal_call_setup_ind:

try to add these commands in the link I have shared for example, also make sure that you turn all your debugs off.

VOIPGATEWAY(config)#voice-port 0/0/0
VOIPGATEWAY(config-voiceport)#caller-id alerting line-reversal

VOIPGATEWAY# u all

[amralrazzaz]

Router(config)#voice-port 0/0/0
Router(config-voiceport)#caller-id alerting line-reversal
                                                                 ^
% Invalid input detected at '^' marker.

this command not accepted ?? why ?

[Jinto Alakkal]

Do you have the correct country code for your country, this can be set at cptone like below

VOIPGATEWAY(config)#voice-port 0/0/0
VOIPGATEWAY(config-voiceport)#cptone ?

this should be your country under the dial peer 

[amralrazzaz]

im using only 2 fxo port 0/0/0 and 0/1/0 

no 0/3/0

cptone egypt is EG and already configured on both port