ISM 0/0 Service Module CUE Crash

[okaprasetiyo]

I found Crash when 1 create session with CUE in ISM Module Router 2900.

This Happen after i reboot the device

VG-CME-HAGER#service-module ISM0/0 session
Trying 172.16.2.1, 2131 ... Open
Waiting 83 ...

(INIT)cuehager# MONITOR EXITING...
SAVE TRACE BUFFER
Mar 21 22:04:43 localhost err_handler: CRASH appsServices startup startup.sh System has cr
ashed. The trace buffer information is stored in the file "atrace_save.log". You can upload
the file using "copy log" command
INIT: Sending processe
Rebooting ...

shutdown: sending all processes the TERM signal...
tomcat: INFO tomcat server output MessageResourcesFactory.createFactory

tomcat: INFO tomcat server output java.lang.NullPointerException

tomcat: INFO tomcat server output at java.lang.Class.forName0(Native Method)

tomcat: INFO tomcat server output at java.lang.Class.forName(Class.java:164)

tomcat: INFO tomcat server output at org.apache.struts.util.MessageResourcesFactory.cr
eateFactory(MessageResourcesFactory.java:161)

tomcat: INFO tomcat server output at org.apache.struts.util.MessageResources.getMessag
eResources(MessageResources.java:550)

tomcat: INFO tomcat server output at org.apache.struts.taglib.logic.IterateTag.<clinit
>(IterateTag.java:122)

tomcat: INFO tomcat server output at sun.misc.Unsafe.ensureClassInitialized(Native Met
hod)

tomcat: INFO tomcat server output at sun.reflect.UnsafeFieldAccessorFactory.newFieldAc
cessor(UnsafeFieldAccessorFactory.java:25)

tomcat: INFO tomcat server output at sun.reflect.ReflectionFactory.newFieldAccessor(Re
flectionFactory.java:122)

tomcat: INFO tomcat server output at java.lang.reflect.Field.acquireFieldAccessor(Fiel
d.java:917)

tomcat: INFO tomcat server output at java.lang.reflect.Field.getFieldAccessor(Field.ja
va:898)

tomcat: INFO tomcat server output at java.lang.reflect.Field.set(Field.java:656)

tomcat: INFO tomcat server output at org.apache.catalina.loader.WebappClassLoader.clea
rReferences(WebappClassLoader.java:1644)

tomcat: INFO tomcat server output at org.apache.catalina.loader.WebappClassLoader.stop
(WebappClassLoader.java:1524)

tomcat: INFO tomcat server output at org.apache.catalina.loader.WebappLoader.stop(Weba
ppLoader.java:707)

tomcat: INFO tomcat server output at org.apache.catalina.core.StandardContext.stop(Sta
ndardContext.java:4611)

tomcat: INFO tomcat server output at org.apache.catalina.core.ContainerBase.removeChil
d(ContainerBase.java:924)

tomcat: INFO tomcat server output at org.apache.catalina.startup.HostConfig.undeployAp
ps(HostConfig.java:1248)

tomcat: INFO tomcat server output at org.apache.catalina.startup.HostConfig.stop(HostC
onfig.java:1219)

tomcat: INFO tomcat server output at org.apache.catalina.startup.HostConfig.lifecycleE
vent(HostConfig.java:316)

tomcat: INFO tomcat server output at org.apache.catalina.util.LifecycleSupport.fireLif
ecycleEvent(LifecycleSupport.java:119)

tomcat: INFO tomcat server output at org.apache.catalina.core.ContainerBase.stop(Conta
inerBase.java:1086)

tomcat: INFO tomcat server output at org.apache.catalina.core.ContainerBase.stop(Conta
inerBase.java:1098)

tomcat: INFO tomcat server output at org.apache.catalina.core.StandardEngine.stop(Stan
dardEngine.java:448)

tomcat: INFO tomcat server output at org.apache.catalina.core.StandardService.stop(Sta
ndardService.java:584)

tomcat: INFO tomcat server output at org.apache.catalina.core.StandardServer.stop(Stan
dardServer.java:744)

tomcat: INFO tomcat server output at org.apache.catalina.startup.Catalina.stop(Catalin
a.java:649)

tomcat: INFO tomcat server output at org.apache.catalina.startup.Catalina$CatalinaShut
downHook.run(Catalina.java:692)

sql: INFO sql server output END

tomcat: INFO tomcat server output END

shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
Please stand by md: stopping all md devices.
while rebooting the system.
ACPI: PCI interrupt for device 0000:01:00.0 disabled
ACPI: PCI interrupt for device 0000:01:01.0 disabled
Restarting system.

Initializing memory. Please wait...
Memory initialization OK. Continue...
DDR Memory 0512 MB detected
Genuine Intel(R) processor 1.06GHz
BIOS ISM 2.6, BIOS Build date: 10/16/2009
System now booting...

Authenticating boot loader....

Secondary Boot Loader authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialze network device

Backup current platform configurations....

SRE step 1 - SM registration...

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.
Please wait .................. done.
Loading disk:/bzImage ... Verifying ... done.
Starting Kernel.

Platform: ism
sd 0:0:0:0: [sda] Assuming drive cache: write through
sd 0:0:0:0: [sda] Assuming drive cache: write through
Verifying application level programs
Application level programs verification OK!
INIT: version 2.86 booting
mounting proc fs ...
mounting sys fs ...
mounting /dev/shm tmpfs ...
reiser root fs ...
Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal
Blocks (total/free): 1002928/876432 by 4096 bytes
Filesystem is clean
Filesystem seems mounted read-only. Skipping journal replay.
Checking internal tree..finished

FILESYSTEM CLEAN
Remounting the root filesystem read-write...

kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1

Welcome to Cisco Service Engine

Setting the system time from hardware clock

********** rc.aesop ****************
Populating resource values from /etc/ism_rsrc_file
Populating resource values from /etc/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/ism_rsrc_file
Processing manifests . . . . . . . . . . . . complete
==> Management interface is eth0
==> Management interface is eth0

Serial Number: FOC20428LCK
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
==> Starting CDP
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: fndn_udins_wrapper
STARTED: superthread_startup.sh
STARTED: /usr/wfavvid/run-wfengine.sh
STARTED: /usr/bin/launch_ums.sh

Waiting 67 ...^[[B^[[B

(INIT)cuehager# MONITOR EXITING...
SAVE TRACE BUFFER
Mar 21 22:08:28 localhost err_handler: CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You
can upload the file using "copy log" command
INIT: Sending processes the TERM signal

Rebooting ...

shutdown: sending all processes the TERM signal...
platform.config: INFO platform.config server output END

trace: INFO trace daemon output END

rbcp: INFO rbcp daemon output END

sql: INFO sql server output END

shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
Please stand by md: stopping all md devices.
while rebooting the system.
ACPI: PCI interrupt for device 0000:01:00.0 disabled
ACPI: PCI interrupt for device 0000:01:01.0 disabled
Restarting system.

Initializing memory. Please wait...
Memory initialization OK. Continue...
DDR Memory 0512 MB detected
Genuine Intel(R) processor 1.06GHz
BIOS ISM 2.6, BIOS Build date: 10/16/2009
System now booting...

Authenticating boot loader....

Secondary Boot Loader authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialze network device

Backup current platform configurations....

SRE step 1 - SM registration...

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.
Please wait .................. done.
Loading disk:/bzImage ... Verifying ... done.
Starting Kernel.

Platform: ism
sd 0:0:0:0: [sda] Assuming drive cache: write through
sd 0:0:0:0: [sda] Assuming drive cache: write through
Verifying application level programs
Application level programs verification OK!
INIT: version 2.86 booting
mounting proc fs ...
mounting sys fs ...
mounting /dev/shm tmpfs ...
reiser root fs ...
Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal

Blocks (total/free): 1002928/876432 by 4096 bytes
Filesystem is clean
Filesystem seems mounted read-only. Skipping journal replay.
Checking internal tree..finished

FILESYSTEM CLEAN
Remounting the root filesystem read-write...

kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1

Welcome to Cisco Service Engine

Setting the system time from hardware clock

********** rc.aesop ****************
Populating resource values from /etc/ism_rsrc_file
Populating resource values from /etc/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/ism_rsrc_file
Processing manifests . . . . . . . . . . . . complete
==> Management interface is eth0
==> Management interface is eth0

Serial Number: FOC20428LCK
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
==> Starting CDP
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: fndn_udins_wrapper
STARTED: superthread_startup.sh
STARTED: /usr/wfavvid/run-wfengine.sh
STARTED: /usr/bin/launch_ums.sh

And it's my module status

XXXXXXX#service-module ISM 0/0 status
Service Module is Cisco ISM0/0
Service Module supports session via TTY line 131
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 8.5.1
CUE Running on ISM

Module resource information:
CPU Frequency: 1064 MHz
Memory Size: 513168 MB
Disk 0 Size: 7840 MB

No install/uninstall in progress

No localstore