ISR 4431 smart license issue

gushuhua · ‎06-21-2022

I deployed a new ISR4431 on a customer side and I have some questions regarding smart licenses.

The ISR was with the version 17.03 delivered and the smart license is enabled by default.

I have add 51 sip stations and the station can registerd to cme. .

The ISR does not support the command "license smart register idtoken" and I did nothing about the registration. But I checked the smart account on CSSM, it shows the license "ISR_4440_UnifiedCommuncation" was purchased and was in use.

I can not sure whether my isr has been registerd to the smart license . Also i did not know about the the CME_EP license of which type is "Subscription"and can not sure the sip phone will work well after the 60 days expires. Do I need activate Cisco Smart Licensing Client manually and how can I do next?

Here you can find the output "show licenses all" and "show license usage"of my ISR.

#show license all
Smart Licensing Status
======================

Smart Licensing is ENABLED

License Conversion:
Automatic Conversion Enabled: False
Status: Not started

Export Authorization Key:
Features Authorized:
<none>

Utility:
Status: ENABLED
Utility report:
Last attempt: NOT STARTED

Customer Information:
Id: <empty>
Name: <empty>
Street: <empty>
City: <empty>
State: <empty>
Country: <empty>
Postal Code: <empty>

Smart Licensing Using Policy:
Status: ENABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: cslu
Cslu address: <empty>
Proxy:
Not Configured

Miscellaneous:
Custom Id: <empty>

Policy:
Policy in use: Merged from multiple sources.
Reporting ACK required: yes (CISCO default)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 365 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 90 (CISCO default)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 90 (CISCO default)
Reporting frequency (days): 90 (CISCO default)
Report on change (days): 90 (CISCO default)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)

Usage Reporting:
Last ACK received: <none>
Next ACK deadline: Sep 19 13:22:47 2022 Beijing
Reporting push interval: 30 days
Next ACK push check: <none>
Next report push: Jun 21 14:43:53 2022 Beijing
Last report push: <none>
Last report file write: <none>

Trust Code Installed: <none>

License Usage
=============

uck9 (ISR_4400_UnifiedCommunication):
Description: uck9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: uck9
Feature Description: uck9
Utility Subscription id: <empty>
Enforcement type: NOT ENFORCED
License type: Perpetual

CME_EP (CME_EP):
Description: CME_EP
Count: 51
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: CME_EP
Feature Description: CME_EP
Utility Subscription id: <empty>
Enforcement type: NOT ENFORCED
License type: Subscription

Product Information
===================
UDI: PID:ISR4431/K9,SN:FOC26170LCC

Agent Version
=============
Smart Agent for Licensing: 5.1.10_rel/38

License Authorizations
======================
Overall status:
Active: PID:ISR4431/K9,SN:FOC25270LCC
Status: NOT INSTALLED

Purchased Licenses:
ISR_4400_UnifiedCommunication (ISR_4400_UnifiedCommunication):
Description: Unified Communications License for Cisco ISR 4400 Series
Total reserved count: 1
Term information:
Active: PID:ISR4431/K9,SN:FOC25270LCC
License type: PERPETUAL
Term Count: 1

#show license usage
License Authorization:
Status: Not Applicable

uck9 (ISR_4400_UnifiedCommunication):
Description: uck9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: uck9
Feature Description: uck9
Utility Subscription id: <empty>
Enforcement type: NOT ENFORCED
License type: Perpetual

CME_EP (CME_EP):
Description: CME_EP
Count: 51
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: CME_EP
Feature Description: CME_EP
Utility Subscription id: <empty>
Enforcement type: NOT ENFORCED
License type: Subscription

Leo Laohoo · ‎06-21-2022

I need to know the exact IOS-XE version to determine if the issue is due to FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality.

gushuhua · ‎06-22-2022

The exact IOS-XE version is Cisco IOS XE Software, Version 17.05.01a
Cisco IOS Software [Bengaluru], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.5.1a,

Suresh Subramanian · ‎06-23-2022

The Smart Licensing approach is changed from 17.3 onwards.

If we use 'Call-Home' as transport method in the newer version of IOS 17.3 or later, it used 'tools.cisco.com' URL to establish the communication for Smart Licensing.

If we go with the default transport method which is 'Smart URL', it will communicate over 'smartreceiver.cisco.com'

** ensure you have DNS & route to resolve & route both URLs/

Reference URL: https://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-xe-17/217046-configure-smart-licensing-using-policy-o.html#anc50

Brief summary of what is required for IOS >= 17.3.

ip domain lookup

ip domain lookup source-interface Loopback0

ip http client source-interface Loopback0

license smart transport callhome

license smart url https://tools.cisco.com/its/service/oddce/services/DDCEService

Device(config)# call-home

http resolve-hostname ipv4-first

source-interface Loopback0

license smart trust idtoken <TokenID generated from cisco.com> all force

Verification Steps: enter "#show license status" and ensure 1) Last ACK is received & 2) Trust code is showing the date/time

Usage Reporting:
Last ACK received: Jun 24 15:06:34 2022 UTC ---> Last ACK received from CSSM
Next ACK deadline: Sep 21 05:06:34 2022 UTC
Reporting push interval: 30 days
Next ACK push check: <none>
Next report push: Jun 23 07:00:30 2022 UTC
Last report push: Jun 23 05:01:33 2022 UTC
Last report file write: <none>

Trust Code Installed: Jul 24 18:33:03 2022 UTC ---> should be the date/time the trust code is applied in the router

License Usage
=============

HTH. Pls rate the useful posts to support other community members.

//Suresh Please rate all the useful posts.

gushuhua · ‎06-27-2022

Thank for your suggestion. I have three questions about the CME_EP license which type is subscription.

I have not see any purchased license information about CME_EP license on isr 4431 or the smart account. I see only the ISR_4400_UnifiedCommunication license.

1) Is the CME_EP license must purchased by the cisco smart account through Cisco Collaboration Flex Plan subscription ?

2) How can I check whether I have bought this license on cisco smart account ？

3) I have configured 51 sip stations , it will work normally if the CME_EP license was not purchased?

#show license usage
License Authorization:
Status: Not Applicable

uck9 (ISR_4400_UnifiedCommunication):
Description: uck9
Count: 1
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: uck9
Feature Description: uck9
Utility Subscription id: <empty>
Enforcement type: NOT ENFORCED
License type: Perpetual

CME_EP (CME_EP):
Description: CME_EP
Count: 51
Version: 1.0
Status: IN USE
Export status: NOT RESTRICTED
Feature Name: CME_EP
Feature Description: CME_EP
Utility Subscription id: <empty>
Enforcement type: NOT ENFORCED
License type: Subscription

#show license summary
License Usage:
License Entitlement Tag Count Status
-----------------------------------------------------------------------------
uck9 (ISR_4400_UnifiedCommun...) 1 IN USE
CME_EP (CME_EP) 51 IN USE

Suresh Subramanian · ‎06-29-2022

Hope this helps.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmeover.html#Cisco_Concept.dita_aa0ab797-a59c-44fc-a26b-b991840d28eb

//Suresh Please rate all the useful posts.