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isr4431 encounter fxo reloading

Ed$a
Level 1
Level 1

Hi Guys,

I'm encountering fxo reloading please see logs below

 

Jun 7 11:32:42.390: %DSPRM-2-DSPALARM: Received alarm indication from dsp (3/1). Resetting the DSP.
Jun 7 11:32:42.390: %DSPRM-3-DSPALARMINFO: 0024 0000 0080 0000 0200 0000 4453 5020 4865 6172 7462 6561 7420 5469 6D65 6F75 7421 0000 0000 0000 8F3A 251E
Jun 7 11:32:42.390: %DSPRM-3-DSPALARMINFO: DSP Heartbeat Timeout!
Jun 7 11:32:42.390: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/0, changed state to Administrative Shutdown
Jun 7 11:32:42.690: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/1, changed state to Administrative Shutdown
Jun 7 11:32:42.990: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/2, changed state to Administrative Shutdown
Jun 7 11:32:43.290: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/3, changed state to Administrative Shutdown
Jun 7 11:32:44.593: %IOSXE_OIR-6-SOFT_RELOADSPA: SPA(NIM-4FXO) reloaded on subslot 0/3
Jun 7 11:32:44.596: %SPA_OIR-6-OFFLINECARD: SPA (NIM-4FXO) offline in subslot 0/3
Jun 7 11:33:26.106: %SPA_OIR-6-ONLINECARD: SPA (NIM-4FXO) online in subslot 0/3
Jun 7 11:33:26.562: %DSPRM-5-UP_DOWN: DSP 1 in subslot 0/3, changed state to up
Jun 7 11:33:26.583: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/0, changed state to up
Jun 7 11:33:26.758: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/1, changed state to up
Jun 7 11:33:26.898: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/2, changed state to up
Jun 7 11:33:27.007: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/3, changed state to up
Jun 7 11:33:28.104: %LINK-3-UPDOWN: Interface Service-Engine0/3/0, changed state to up
Jun 7 11:33:29.105: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine0/3/0, changed state to up
Jun 7 12:02:49.586: %SYS-5-CONFIG_I: Configured from console by console
Jun 7 12:03:01.860: %SYS-2-PRIVCFG_ENCRYPT: Successfully encrypted private config file
Jun 7 12:05:14.765: %SYS-5-CONFIG_I: Configured from console by console
Jun 7 12:05:27.327: %SYS-2-PRIVCFG_ENCRYPT: Successfully encrypted private config file
Jun 7 12:11:51.538: %SYS-5-CONFIG_I: Configured from console by console
Jun 7 12:12:03.780: %SYS-2-PRIVCFG_ENCRYPT: Successfully encrypted private config file
Jun 7 12:15:28.628: %SYS-2-PRIVCFG_ENCRYPT: Successfully encrypted private config file
Jun 7 12:19:59.585: %IOMD-3-MODULE_MESSAGE:iomd: NIM-4FXO[0/3] NGIO control packet loss detected: module reloading
Jun 7 12:20:07.596: %LINK-5-CHANGED: Interface Service-Engine0/3/0, changed state to administratively down
Jun 7 12:20:10.596: %SPA_OIR-3-RECOVERY_RELOAD: subslot 0/3: Attempting recovery by reloading SPA
Jun 7 12:20:10.600: %SPA_OIR-6-OFFLINECARD: SPA (NIM-4FXO) offline in subslot 0/3
Jun 7 12:20:46.108: %SPA_OIR-6-ONLINECARD: SPA (NIM-4FXO) online in subslot 0/3
Jun 7 12:20:46.517: %DSPRM-5-UP_DOWN: DSP 1 in subslot 0/3, changed state to up
Jun 7 12:20:46.527: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/0, changed state to up
Jun 7 12:20:46.713: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/1, changed state to up
Jun 7 12:20:46.822: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/2, changed state to up
Jun 7 12:20:46.971: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/3/3, changed state to up
Jun 7 12:20:48.106: %LINK-3-UPDOWN: Interface Service-Engine0/3/0, changed state to up
Jun 7 12:20:49.106: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine0/3/0, changed state to up
Jun 7 12:26:48.383: %SYS-2-PRIVCFG_ENCRYPT: Successfully encrypted private config file

 

Thanks
 

7 Replies 7

Try to reseat the module and see if it works

Thanks for the input but I already reseated and swapped the module to the other working router and also downgraded to same IOS version of good router but the problem occur.

 

Regards,

Ed

R0g22
Cisco Employee
Cisco Employee
What is the XE code running and the exact PID for the card ?

Hi nipun,

Thanks for replying,

How can I find XE code running? 

R0g22
Cisco Employee
Cisco Employee
sh version | i Sys

Hi Nipun,

the XE code running is copyright (C) 2005-2017 bootflash:isr4400-universalk9.16.05.01b.spa.bin  and the exact PID NIM-4FXO.

 

Thanks,

Ed

 

Hi,

 

We have also tried to swapped E1 and FXO module of router slot. Still FXO reloading and also tried to reseat but didn't fixed.

 

Thank you.

 

Regards,

Ed