04-14-2010 08:21 AM - edited 03-15-2019 10:16 PM
Hello guys,
I have the following issue with a cluster of Pub and 1 Subscriber. CCM version 6.1.4.2190-3 more than 750 ip phone.
When i try to change the locale english to spanish i see the following on the logs :
Name=SEP00215552F7B4 Load= 7.2(1.0S) Last=Reset-Restart
15:48:02 31: Name=SEP00215552F7B4 Load= 7.2(1.0S) File Auth Fail: SCCP11.8-5-2SR1S
15:48:02 23: Name=SEP00215552F7B4 Load= 7.2(1.0S) Last=Reset-Restart
15:49:04 31: Name=SEP00215552F7B4 Load= 7.2(1.0S) File Auth Fail: SCCP11.8-5-2SR1S
15:49:04 23: Name=SEP00215552F7B4 Load= 7.2(1.0S) Last=Reset-Restart
15:48:00 SEP00215552F7B4.cnf.xml
15:48:00 Load Authenication Failed SCCP11.8-5-2SR1S
15:48:01 Error Updating Locale
15:48:02 Error Updating Locale
15:49:02 File Not Found : CTLFile.tlv
15:49:02 No CTL installed
15:49:03 SEP00215552F7B4.cnf.xml
15:49:03 Load Authenication Failed SCCP11.8-5-2SR1S
15:49:04 Error Updating Locale
15:49:04 Error Updating Locale
04-14-2010 08:27 AM
Hi
This isn't a locale error - the phone is trying to download the phone load, but cannot as it does not pass the signing check.
To get around this you first need to upgrade to an interim version of code (you may find there is another version for that handset type in your CCM TFTP server already) by inserting the load name into the Phone Load field for the affected handsets.
See these posts for more info on this issue:
https://supportforums.cisco.com/message/3050219#3050219
https://supportforums.cisco.com/message/3032276#3032276
Regards
Aaron
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04-15-2010 09:04 AM
Hello Aaron thanks for your reply,
Today im on another customer with the same cluster&scenario .And i have the same issue with phones models 7911/7912.
But finally with manual reset and changing the device pool is ok . But when i send reset from ccm the telephone doesnt receive the reset message.
Thanks once again,
Carlos
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