Issue when 8851 cant register to CME version 11.7

[quytx]

HI evey one

Hmm. i have a issue when IP phone 8851 cant register to CME. Can u have me ? This is my config from router 4331 and capture screen on IP phone. Please help me check this.

CME version 11.7 and firmware 8851 is sip88xx.12-0-1-11. I had tried load firmware sip88xx.11-7-1-17.loads but not working. Please help me check

Thanks

[Jinto Alakkal]

Do you see a configuration file generated for the phone you are specifying  check this  "show voice register tftp-bind"

you will see something like below 

tftp-server SIPDefault.cnf url system:/cme/sipphone/SIPDefault.cnf> 
tftp-server syncinfo.xml url system:/cme/sipphone/syncinfo.xml 
tftp-server SIP0009B7F7532E.cnf url system:/cme/sipphone/SIP0009B7F7532E.cnf 
tftp-server SIP000ED7DF7932.cnf url system:/cme/sipphone/SIP000ED7DF7932.cnf 
tftp-server SIP0012D9EDE0AA.cnf url system:/cme/sipphone/SIP0012D9EDE0AA.cnf 
tftp-server gk123456789012 url system:/cme/sipphone/gk123456789012 
tftp-server gk123456789012.txt url system:/cme/sipphone/gk123456789012.txt

if you don't find your phone's mac here apply below command 

Router(config-register-global;)# create profile

this will create the configuration files which are downloadable for the SIP phones

[quytx]

i dont check this. i will check this again and feed back to you. But i have been tried to no create and creat profile :(

[quytx]

This is my show 

1route#show voice register tftp-bind
tftp-server url flash:/its/syncinfo.xml alias syncinfo.xml
tftp-server url flash:/its/SIPDefault.cnf alias SIPDefault.cnf
tftp-server url flash:/its/softkeyDefault_kpml.xml alias softkeyDefault_kpml.xml
tftp-server url flash:/its/softkeyDefault.xml alias softkeyDefault.xml
tftp-server url flash:/its/featurePolicyDefault.xml alias featurePolicyDefault.xml
tftp-server url flash:/its/SEPDCF719D8C7D4.cnf.xml alias SEPDCF719D8C7D4.cnf.xml
tftp-server url flash:/its/SEPDCF719D9FFF8.cnf.xml alias SEPDCF719D9FFF8.cnf.xml

[quytx]

This is my log when debug tftp packet
Oct 23 08:54:54: TFTP: Server request for port 49696, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:54: TFTP: read request from host 10.46.169.136(49696) via GigabitEthernet0/0/0.8
Oct 23 08:54:54: TFTP: Looking for CTLSEPDCF719D8C7B2.tlv
Oct 23 08:54:54: TFTP: Sending error 1 No such file
Oct 23 08:54:55: TFTP: Server request for port 50088, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:55: TFTP: read request from host 10.46.169.136(50088) via GigabitEthernet0/0/0.8
Oct 23 08:54:55: TFTP: Looking for ITLSEPDCF719D8C7B2.tlv
Oct 23 08:54:55: TFTP: Sending error 1 No such file
Oct 23 08:54:55: TFTP: Server request for port 51035, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:55: TFTP: read request from host 10.46.169.136(51035) via GigabitEthernet0/0/0.8
Oct 23 08:54:55: TFTP: Looking for ITLFile.tlv
Oct 23 08:54:55: TFTP: Sending error 1 No such file
Oct 23 08:54:56: TFTP: Server request for port 49348, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:56: TFTP: read request from host 10.46.169.136(49348) via GigabitEthernet0/0/0.8
Oct 23 08:54:56: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 23 08:54:56: TFTP: Sending error 1 No such file
Oct 23 08:54:57: TFTP: Server request for port 49708, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:57: TFTP: read request from host 10.46.169.136(49708) via GigabitEthernet0/0/0.8
Oct 23 08:54:57: TFTP: Looking for XMLDefault.cnf.xml
Oct 23 08:54:57: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 4, size 3627 for process 723
Oct 23 08:54:57: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 1, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 2, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 3, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 4, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 5, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 6, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 7, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Sending block 8 (retry 0), len 43, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Received ACK for block 8, socket_id 0x7F3855B83238
Oct 23 08:54:57: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 723
Oct 23 08:54:59: TFTP: Server request for port 50693, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:59: TFTP: read request from host 10.46.169.136(50693) via GigabitEthernet0/0/0.8
Oct 23 08:54:59: TFTP: Looking for AppDialRules.xml
Oct 23 08:54:59: TFTP: Sending error 1 No such file
Oct 23 08:54:59: TFTP: Server request for port 50026, socket_id 0x7F3855B83238 for process 723
Oct 23 08:54:59: TFTP: read request from host 10.46.169.136(50026) via GigabitEthernet0/0/0.8
Oct 23 08:54:59: TFTP: Looking for CTLSEPDCF719D8C7B2.tlv
Oct 23 08:54:59: TFTP: Sending error 1 No such file
Oct 23 08:55:00: TFTP: Server request for port 51399, socket_id 0x7F3855B83238 for process 723
Oct 23 08:55:00: TFTP: read request from host 10.46.169.136(51399) via GigabitEthernet0/0/0.8
Oct 23 08:55:00: TFTP: Looking for ITLSEPDCF719D8C7B2.tlv
Oct 23 08:55:00: TFTP: Sending error 1 No such file
Oct 23 08:55:00: TFTP: Server request for port 50338, socket_id 0x7F3855B83238 for process 723
Oct 23 08:55:00: TFTP: read request from host 10.46.169.136(50338) via GigabitEthernet0/0/0.8
Oct 23 08:55:00: TFTP: Looking for ITLFile.tlv
Oct 23 08:55:00: TFTP: Sending error 1 No such file
Oct 23 08:55:01: TFTP: Server request for port 50126, socket_id 0x7F3855B83238 for process 723
Oct 23 08:55:01: TFTP: read request from host 10.46.169.136(50126) via GigabitEthernet0/0/0.8
Oct 23 08:55:01: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 23 08:55:01: TFTP: Sending error 1 No such file
Oct 23 08:55:02: TFTP: Server request for port 50906, socket_id 0x7F3855B83238 for process 723
Oct 23 08:55:02: TFTP: read request from host 10.46.169.136(50906) via GigabitEthernet0/0/0.8
Oct 23 08:55:02: TFTP: Looking for XMLDefault.cnf.xml
Oct 23 08:55:02: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 4, size 3627 for process 723
Oct 23 08:55:02: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 1, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 2, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 3, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 4, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 5, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 6, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 7, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Sending block 8 (retry 0), len 43, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Received ACK for block 8, socket_id 0x7F3855B83238
Oct 23 08:55:02: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 723
Oct 23 08:55:03: TFTP: Server request for port 51753, socket_id 0x7F3855D24478 for process 723
Oct 23 08:55:03: TFTP: read request from host 10.46.169.136(51753) via GigabitEthernet0/0/0.8
Oct 23 08:55:03: TFTP: Looking for AppDialRules.xml
Oct 23 08:55:03: TFTP: Sending error 1 No such file

[Jinto Alakkal]

Hi,

Do you have aliases added for different firmware files that the the phone requests, if not you have to add aliases for it and also 

check if you have TFTP aliases available for the config files also for this specific phone

1route#show voice register tftp-bind
tftp-server url flash:/its/syncinfo.xml alias syncinfo.xml
tftp-server url flash:/its/SIPDefault.cnf alias SIPDefault.cnf
tftp-server url flash:/its/softkeyDefault_kpml.xml alias softkeyDefault_kpml.xml
tftp-server url flash:/its/softkeyDefault.xml alias softkeyDefault.xml
tftp-server url flash:/its/featurePolicyDefault.xml alias featurePolicyDefault.xml
tftp-server url flash:/its/SEPDCF719D8C7D4.cnf.xml alias SEPDCF719D8C7D4.cnf.xml
tftp-server url flash:/its/SEPDCF719D9FFF8.cnf.xml alias SEPDCF719D9FFF8.cnf.xml

There are aliases for other phones but where is your MAC address "SEPDCF719D8C7B2.cnf.xml" here with an alias

Oct 23 08:55:01: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 23 08:55:01: TFTP: Sending error 1 No such file

for firmware files add below aliases

tftp-server flash:/cmterm-88xx.11-7-1-17/sip88xx.11-7-1-17.loads alias sip88xx.11-7-1-17.loads
tftp-server flash:/cmterm-88xx.11-7-1-17/boot1288xx.BE-01-007.sbn alias boot1288xx.BE-01-007.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/fbi88xx.BE-01-010.sbn alias fbi88xx.BE-01-010.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/kern288xx.11-7-1-17.sbn alias kern288xx.11-7-1-17.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/kern88xx.11-7-1-17.sbn alias kern88xx.11-7-1-17.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/m0patch288xx.BE-01-001.sbn alias m0patch288xx.BE-01-001.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/rootfs288xx.11-7-1-17.sbn alias rootfs288xx.11-7-1-17.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/rootfs88xx.11-7-1-17.sbn alias rootfs88xx.11-7-1-17.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/sb2288xx.BE-01-009.sbn alias sb2288xx.BE-01-009.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/sb288xx.BE-01-024.sbn alias sb288xx.BE-01-024.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/sip88xx.11-7-1-17.loads alias sip88xx.11-7-1-17.loads
tftp-server flash:/cmterm-88xx.11-7-1-17/ssb288xx.BE-01-005.sbn alias ssb288xx.BE-01-005.sbn
tftp-server flash:/cmterm-88xx.11-7-1-17/vc488xx.11-7-1-17.sbn alias vc488xx.11-7-1-17.sbn

[quytx]

---

Hi every on

I have been create device pool 3 for new device. and now it's had been loaded firmware 11.7 but it's not register. how to trouble shoot session register on CME from IP phone ?

voice register pool 3
busy-trigger-per-button 2
id mac DCF7.19D8.C7B2
type 8851
number 1 dn 3
dtmf-relay rtp-nte
description 8328-Main
codec g711ulaw
no vad

[Jinto Alakkal]

Its not registering because it cannot find its configuration file, can you make sure that, this phone have a configuration file generated and has been aliased to its actual name the phone requests.

Thanks!
Jinto.

[quytx]

Yep, I agree. but i cant know how to create config file to IP phone load from CME. hmm to day, i have been downgrage firmware IP phone from v12 to 11.7. and this is log from CME. I see all error from dont see file xml config. Do you know how to create it. Thanks

Oct 24 14:18:34: TFTP: Server request for port 51404, socket_id 0x7F69E5B0C2E8 for process 695
Oct 24 14:18:34: TFTP: read request from host 10.46.169.134(51404) via GigabitEthernet0/0/0.8
Oct 24 14:18:34: TFTP: Looking for CTLSEPDCF719D8C7B2.tlv
Oct 24 14:18:34: TFTP: Sending error 1 No such file
Oct 24 14:18:35: TFTP: Server request for port 53021, socket_id 0x7F69E5B0C2E8 for process 695
Oct 24 14:18:35: TFTP: read request from host 10.46.169.134(53021) via GigabitEthernet0/0/0.8
Oct 24 14:18:35: TFTP: Looking for ITLSEPDCF719D8C7B2.tlv
Oct 24 14:18:35: TFTP: Sending error 1 No such file
Oct 24 14:18:36: TFTP: Server request for port 51748, socket_id 0x7F69E5B0C2E8 for process 695
Oct 24 14:18:36: TFTP: read request from host 10.46.169.134(51748) via GigabitEthernet0/0/0.8
Oct 24 14:18:36: TFTP: Looking for ITLFile.tlv
Oct 24 14:18:36: TFTP: Sending error 1 No such file
Oct 24 14:18:37: TFTP: Server request for port 50132, socket_id 0x7F69E5B0C2E8 for process 695
Oct 24 14:18:37: TFTP: read request from host 10.46.169.134(50132) via GigabitEthernet0/0/0.8
Oct 24 14:18:37: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 24 14:18:37: TFTP: Opened flash:/its/SEPDCF719D8C7B2.cnf.xml, fd 10, size 4773 for process 695
Oct 24 14:18:37: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 1, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 2, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 3, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 4, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 5, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 6, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 7, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 8, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 9, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Sending block 10 (retry 0), len 165, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Received ACK for block 10, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:37: TFTP: Finished flash:/its/SEPDCF719D8C7B2.cnf.xml, time 00:00:00 for process 695
Oct 24 14:18:40: TFTP: Server request for port 50563, socket_id 0x7F69C9178B00 for process 695
Oct 24 14:18:40: TFTP: read request from host 10.46.169.134(50563) via GigabitEthernet0/0/0.8
Oct 24 14:18:40: TFTP: Looking for SIP_English_United_States/sl-be-sip.jar
Oct 24 14:18:40: TFTP: Sending error 1 No such file
Oct 24 14:18:41: TFTP: Server request for port 50690, socket_id 0x7F69C9178B00 for process 695
Oct 24 14:18:41: TFTP: read request from host 10.46.169.134(50690) via GigabitEthernet0/0/0.8
Oct 24 14:18:41: TFTP: Looking for United_States/g3-tones.xml
Oct 24 14:18:41: TFTP: Sending error 1 No such file
Oct 24 14:18:42: TFTP: Server request for port 49827, socket_id 0x7F69C9178B00 for process 695
Oct 24 14:18:42: TFTP: read request from host 10.46.169.134(49827) via GigabitEthernet0/0/0.8
Oct 24 14:18:42: TFTP: Looking for AppDialRules.xml
Oct 24 14:18:42: TFTP: Sending error 1 No such file
Oct 24 14:18:43: TFTP: Server request for port 52759, socket_id 0x7F69C9178B00 for process 695
Oct 24 14:18:43: TFTP: read request from host 10.46.169.134(52759) via GigabitEthernet0/0/0.8
Oct 24 14:18:43: TFTP: Looking for softkeyDefault_kpml.xml
Oct 24 14:18:43: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 10, size 4846 for process 695
Oct 24 14:18:43: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 1, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 2, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 3, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 4, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 5, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 6, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 7, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 8, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 9, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Sending block 10 (retry 0), len 238, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Received ACK for block 10, socket_id 0x7F69C9178B00
Oct 24 14:18:43: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 695
Oct 24 14:18:44: TFTP: Server request for port 53014, socket_id 0x7F69E583CAD8 for process 695
Oct 24 14:18:44: TFTP: read request from host 10.46.169.134(53014) via GigabitEthernet0/0/0.8
Oct 24 14:18:44: TFTP: Looking for CTLSEPDCF719D8C7B2.tlv
Oct 24 14:18:44: TFTP: Sending error 1 No such file
Oct 24 14:18:45: TFTP: Server request for port 51358, socket_id 0x7F69E583CAD8 for process 695
Oct 24 14:18:45: TFTP: read request from host 10.46.169.134(51358) via GigabitEthernet0/0/0.8
Oct 24 14:18:45: TFTP: Looking for ITLSEPDCF719D8C7B2.tlv
Oct 24 14:18:45: TFTP: Sending error 1 No such file
Oct 24 14:18:46: TFTP: Server request for port 53114, socket_id 0x7F69E583CAD8 for process 695
Oct 24 14:18:46: TFTP: read request from host 10.46.169.134(53114) via GigabitEthernet0/0/0.8
Oct 24 14:18:46: TFTP: Looking for ITLFile.tlv
Oct 24 14:18:46: TFTP: Sending error 1 No such file
Oct 24 14:18:46: TFTP: Server request for port 50810, socket_id 0x7F69E5B2D120 for process 695
Oct 24 14:18:46: TFTP: read request from host 10.46.169.134(50810) via GigabitEthernet0/0/0.8
Oct 24 14:18:46: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 24 14:18:46: TFTP: Opened flash:/its/SEPDCF719D8C7B2.cnf.xml, fd 10, size 4773 for process 695
Oct 24 14:18:46: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 1, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 2, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 3, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 4, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 5, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 6, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 7, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 8, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 9, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Sending block 10 (retry 0), len 165, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Received ACK for block 10, socket_id 0x7F69E5B2D120
Oct 24 14:18:46: TFTP: Finished flash:/its/SEPDCF719D8C7B2.cnf.xml, time 00:00:00 for process 695
Oct 24 14:18:50: TFTP: Server request for port 52415, socket_id 0x7F69E583CAD8 for process 695
Oct 24 14:18:50: TFTP: read request from host 10.46.169.134(52415) via GigabitEthernet0/0/0.8
Oct 24 14:18:50: TFTP: Looking for SIP_English_United_States/sl-be-sip.jar
Oct 24 14:18:50: TFTP: Sending error 1 No such file
Oct 24 14:18:50: TFTP: Server request for port 49212, socket_id 0x7F69E583CAD8 for process 695
Oct 24 14:18:50: TFTP: read request from host 10.46.169.134(49212) via GigabitEthernet0/0/0.8
Oct 24 14:18:50: TFTP: Looking for United_States/g3-tones.xml
Oct 24 14:18:50: TFTP: Sending error 1 No such file
Oct 24 14:18:51: TFTP: Server request for port 53218, socket_id 0x7F69E5B2D120 for process 695
Oct 24 14:18:51: TFTP: read request from host 10.46.169.134(53218) via GigabitEthernet0/0/0.8
Oct 24 14:18:51: TFTP: Looking for AppDialRules.xml
Oct 24 14:18:51: TFTP: Sending error 1 No such file
Oct 24 14:18:52: TFTP: Server request for port 53082, socket_id 0x7F69E5B0C2E8 for process 695
Oct 24 14:18:52: TFTP: read request from host 10.46.169.134(53082) via GigabitEthernet0/0/0.8
Oct 24 14:18:52: TFTP: Looking for softkeyDefault_kpml.xml
Oct 24 14:18:52: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 10, size 4846 for process 695
Oct 24 14:18:52: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 1, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 2, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 3, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 4, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 5, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 6, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 7, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 8, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 9, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Sending block 10 (retry 0), len 238, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Received ACK for block 10, socket_id 0x7F69E5B0C2E8
Oct 24 14:18:52: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 695

[Jinto Alakkal]

Can you post the outputs from below commands

1route#sh voice tftp-bind

also 1

route#sh run | s voice register global

from your previous configuration I have noticed something as below 

voice register global
mode cme
source-address 10.46.169.129 port 5060
max-dn 50
max-pool 50
load 8851 sip88xx.11-7-1-17.loads ** you don't need .loads here but just the load name**
authenticate register
tftp-path flash:
create profile sync 0011378201105172
auto-register

It should like below

voice register global
mode cme
source-address 10.46.169.129 port 5060
max-dn 50
max-pool 50
load 8851 sip88xx.11-7-1-17
authenticate register
tftp-path flash:
create profile sync 0011378201105172
auto-register

to create config files you can go to

1route(config)#voice register global

and apply below commands

1route(config-register-global)#no create profile

1route(config-register-global)#create profile

[quytx]

Hi Jinto

i have been changed load and it loaded sucessful firmware but IP phone cant load file config. do you have me create file config for 8851 on CME 11.7 ?

Thanks

[Jinto Alakkal]

from your TFTP debugs now its clear that the phone is getting its requested files, however 8800 series phones may sometimes won't register without resetting its
security settings, it might be looking for a signed XML file, below link have the procedure to reset 8800 series phones security settings

https://www.variphy.com/kb/delete-itl-file-reset-security-settings-on-cisco-8800-ip-phone-models

can you also add a timeout Value for the registrar as below

sip
bind control source-interface GigabitEthernet0/0/0.8
bind media source-interface GigabitEthernet0/0/0.8
registrar server max 1200 min 300

Please rate if any of these posts were helpful to you

[quytx]

It not work :(

[Jinto Alakkal]

Have you reset the security settings ?

https://www.youtube.com/watch?v=jGAyn4FOe7I 

[okaprasetiyo]

i have trouble  incoming call from sip server, it stack in. Outgoing Call to SIP is Normally. 

019909: Mar 11 16:48:54.354: //23941/5AB09BB9A281/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.16.2.1:5060;branch=z9hG4bK1D01229
From: "083148598549" <sip:083148598549@172.16.2.1>;tag=19E382F8-2397
To: <sip:8015@172.16.2.33>
Call-ID: 5AB1D409-62B411EA-A287CD18-C3487515@172.16.2.1
Session-ID: 15f9259600105000a0000c1167636df0;remote=49d5cf550d695cefbed343499c3468b7
Date: Wed, 11 Mar 2020 09:48:53 GMT
CSeq: 101 INVITE
Server: Cisco-CP8851/11.0.1
Contact: <sip:93D8-B81@172.16.2.33:5060;transport=udp>;+u.sip!devicename.ccm.cisco.com="SEP0C1167636DF0"
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 0
Recv-Info: conference
Recv-Info: x-cisco-conference

019910: Mar 11 16:48:54.358: //23941/5AB09BB9A281/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.16.2.1:5060;branch=z9hG4bK1D01229
From: "083148598549" <sip:083148598549@172.16.2.1>;tag=19E382F8-2397
To: <sip:8015@172.16.2.33>;tag=0c1167636df000086e3680ad-1653d395
Call-ID: 5AB1D409-62B411EA-A287CD18-C3487515@172.16.2.1
Session-ID: 15f9259600105000a0000c1167636df0;remote=49d5cf550d695cefbed343499c3468b7
Date: Wed, 11 Mar 2020 09:48:53 GMT
CSeq: 101 INVITE
Server: Cisco-CP8851/11.0.1
Contact: <sip:93D8-B81@172.16.2.33:5060;transport=udp>;+u.sip!devicename.ccm.cisco.com="SEP0C1167636DF0"
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "Claudia - 112" <sip:112@172.16.2.1>;party=called;id-type=subscriber;privacy=off;screen=yes
Allow-Events: kpml,dialog
Content-Length: 0


BUT if i use 3905  , no Problem. in my configuration, i'm not using a tftp server for 8851 series, will this be a problem?