I am having a strange issue when I try to record a new message using my extension. I had done this in the past using my same office line but cannot get the line to work now.
I click onthe record button in the Greetings window, it is pointed to my extensiona and the unity server address is listed. My phone rings but when I answer there is nothing. The hourglass stays on the screen and if I hang up the phone rings back to my extension again with nothing happening.
To do this, you will need to push the red record button first. Once you push this button, Unity will attempt to place an outbound call to the phone number you defined. The phone should ring, and once you answer it, you will hear a beep tone, at which point you can record your greeting.
