We have just purchased a new Cisco 2921 router for Call manaegr express. The router has ISM-SRE-300-K9 module installed on Slot 0 for Cisco unity express. We have initially verified that the module status was fine yesterday. But after we rebooted the router for some other purpose, we see some issue with the ISM-SRE-300-K9 module, it is not being detected.
NAME: "CISCO2921/K9 chassis", DESCR: "CISCO2921/K9 chassis"
PID: CISCO2921/K9 , VID: V06 , SN: FGL162212WP
NAME: "VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1 on Slot 0 SubSlot 0", DESCR: "VWIC3-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1"
PID: VWIC3-2MFT-T1/E1 , VID: V01 , SN: FOC1622037R
NAME: "2nd generation four port FXO voice interface daughtercard on Slot 0 SubSlot 1", DESCR: "2nd generation four port FXO voice interface daughtercard"
PID: VIC2-4FXO , VID: V04 , SN: FOC162071P4
NAME: "PVDM3 DSP DIMM with 32 Channels on Slot 0 SubSlot 4", DESCR: "PVDM3 DSP DIMM with 32 Channels"
PID: PVDM3-32 , VID: V01 , SN: FOC16055S25
NAME: "PVDM3 DSP DIMM with 64 Channels on Slot 0 SubSlot 5", DESCR: "PVDM3 DSP DIMM with 64 Channels"
PID: PVDM3-64 , VID: V01 , SN: FOC16210NDY
NAME: "Unknown on Slot 0", DESCR: "Unknown"
PID: , VID: , SN: 0
NAME: "C2921/C2951 AC Power Supply", DESCR: "C2921/C2951 AC Power Supply"
PID: PWR-2921-51-AC , VID: V03 , SN: DCA1612K1YD
The SRE module is being shown as unknown. I have again reloaded the router, but the issue is not yet fixed. Could you please help me fix this issue?
Is it possible when you reloaded you booted to an IOS lower than the minimum for the
There is only 1 IOS file (c2900-universalk9-mz.SPA.151-4.M4.bin) on the router. So, the router booted with the correct image only. I have verified the link you have provided also.
As the device is not detecting IM-SRE module, there is noting related to ISM. "service-module ism" itself is not working. It was working yesterday when the module was detected.
Embedded-Service-Engine cisco embedded service engine module
Also, "sh int desc" is not displaying ISM interfaces. Yesterday it did.
cme2-test.mjv.shaw.net#sh int desc
Interface Status Protocol Description
Em0/0 admin down down
Gi0/0 up up
Gi0/1 admin down down
Gi0/2 admin down down
I think your Module is dead and need replacement. raise an TAC case and see if RMA ia possible.
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