Issues with accepting access code in Polycom phones

[nehapa001]

I have a polycom conferencing phone that is associated with VG224. When trying to dial in to my level 3 conferencing account from the phone in the conference room, it usually accepts the code after 2-3 attempts.

The VG224 is SCCP configured, VG224 port is also registered with the Call Manager. I have changed the polycom phone with the other polycom but the issue is still persist.

VG224 Version- 15.1

CUCM Version - System version: 9.1.2.10000-28

Please suggest.

[Jaime Valencia]

This is Video Over IP, please move to a relevant area.

[nehapa001]

Thanks for your guidance Jaime!!