LDAP Authentication

[RICK CROWSON]

We have synchronized Unified CallManager 6.1 to Microsoft LDAP. We have also enabled authentication to the LDAP. We have the "one button login" featured enable for the IP Phone Agent; CCX 5.0(2) SR1. We have noticed the following behavior:

1- UserIDs are case sensitive

2- When we change the Users' LDAP password:

a- the one button Agent Login still works

b- the CCMUser page works with the old LDAP password and the new password

c- changed the one button login service password under the CCMUser page to match the LDAP password,and the one button login for IPPA no longer works

d- The CCMUser page was only accessable using the changed LDAP password in step 2

I initiated the follow events in sequence:

A-After rebboting the IP Phone, the 1 button login did not work.

B- After rebooting the CallManager cluster, the 1 button login did not work.

C-After rebooting the CCX server, cluster, the 1 button login did not work.

D-After rebboting the IP Phone, the one button login worked

Has anyone seen this behavior? Where is the password for the one buton login service being stored? Why does the CCMUser page work with the old and new LDAP password.

Is there a way to set the user IDs so they are not case sensitive?

Thanks

[hadbou]

User id is case sensitive to be highly secure as the password is and it can not be made non case sensitive. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces.