Line Group Algorithm PSTN

[dvanzee]

If I dial a hunt group internally the line group algorithm (Top Down)works fine, however if I dial the DID linked to the hunt group from my cell phone the line group algorithm doesn't work it hits the first person in the group then stops and goes to vm. Ideas? MGCP GW CM 4.2.3sr3. The partition linked to the hunt pilot is assigned to the CSS assigned to the pstn gateway.

[paul.higgsboyo]

Does the first person in the hunt group have forward to voicemail configured? Not sure on CCM4.2 but I know on earlier versions having call forward set on a phone would affect incoming calls to a hunt group that phone belonged to.

If this is the case change the phones forward to voicemail timer to greater than the hunt groups no answer timer.