Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi all, Has anyone every deployed UCCX Finesse and Jabber over MicrosoftDA for home working contact centre agents? My customer uses Windows 8 and 10 and their only VPN solution is MicrosoftDA. We don’t have Expressway in place so can’t use Jabber ove...
Hi all, I have a customer with UCCX v11.6 who wants to provide callers with an option to make bill payments using the IVR script with DTMF dialling. The customer is in the United Kingdom and the SIP trunks are provided by BT utilising the Semafone se...
Hi all, I have this scenario where agents have direct ddi numbers. These numbers are delivered to the agents via a UCCX script where the call is answered playing the welcome and calls may be recorded greeting. The call is identified as a directDDI ca...
Hi all, a customer of mine is looking to replace a load of DECT devices and doesnt want the expense of Cisco 792x phones so has sourced a SIP-WiFi by a company called Incom, an ICW-1000G. I have the device on the WiFi and can ping the CUCM servers bu...
Hi, I have a deployment where all phones have been deployed via device mobility meaning they are all in roaming locations (no home locations configured). What I want to know is if there is a way to display all the phones in a device mobility assigned...
Hi Daniel, Thanks for your reply. There are plenty of spare DLUs on the system so this wont be an issue. 3rd party SIP devices need their MAC address entered otherwise you cant add them to CUCM database so I have the phones MAC in there. The userID I...
Update to this.I raised Jonathans' concerns to Cisco TAC who advised that deploying a server via OVA, building it and then amending the disk size is not supported. We can however deploy a server, edit the disk size and then install the OS/application...
Hi Jonathon,Thanks for your reply.I'm no expert with VMWare but I guess that the secotor alignment should be OK as the server was deployed initially via an OVA, albeit I have extended the HDD after the server was deployed.I have gone back to TAC to e...
Hi Kunal / Robert,Thanks for taking the time to look at this and reply.My customer should really have bought a basic TDM telephone system as this would have done what they want. CUCM doesnt really fit with the small comanies needs for call processing...
You could overflow the hunt call to voicemail and then get the VM to forward the caller to the on call cellphone.Or, if the open/closed times are fixed you could incorporate a ToD Partition that will send the incoming call to a desk phone and have th...
