manually enter your activation code or service domain 8845

[Telstra TAC]

Hi All

Cisco 8845 shows shows below error on welcome screen

"manually enter your activation code or service domain"

I could confirm it has taken the correct TFTP server and CDP is enabled on the SW port as well. Phone registered, but pops up that error.

App load ID        rootfs8845_65.12-0-1-11
Boot load ID        sb28845_65.BEV-01-015
Version               sip8845_65.12-0-1-11

Is this hitting the below bug...

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux91710/?rfs=iqvred

Already TFTP server is taken. I factory reset the phone as well.

[Leo Laohoo]

When a phone asks for an Activation Code, it normally means the phone is loaded with 3PCC firmware.

[Jaime Valencia]

Actually, that's enterprise FW behavior, for Cisco cloud registration you use the activation code, and for MRA you enter the domain, so it looks for the SRV before asking credentials.