Maximum Users per TSP (CCM 4)

[o.zenker]

Hello experts and members,

for our customer, we plan to realize a cti solution (CRM). We have 6 CCM 4.2.3 Clusters and we'll setup 12 HP DL-380 Servers. We plan to run this servers as MS Cluster(either loadbalanced or, if application isn't cluster aware, activ- passiv).

Customer has approx. 33.000 Ports (Phones).

Can someone tell me how much phones I can attach to one TSP (CTI Route Point)in this constellation? i have heard something around 2500 as a limit, but not for shure.

FYI: Customer wants 12.000 users to benefit this CTI solution.

Thanx for you reply.

Olaf

[iptuser55]

You need to set up multiple instances of CTI RP to over the 2500 limit. You can go above but TAC may not support it

[pmuller]

Hi Olaf,

We have an off the shelf application that may provide what you are looking for. If you don't see the CRM apps you are looking for as an out-of-the-box integration, we can discuss adding others.

http://www.netelligent.com/products/interact/default.aspx

pmuller@netelligent.com