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Microsoft Office Communicator and CME Call Control

Ryan Schwab
Beginner
Beginner

Hi Guys,

I am humbly still learning OCS and all it's functionality/components, but there is a situation that I am unclear of if it will work or not.

Fundamentally, what needs to occur is

1) User right clicks a contact in Outlook and selects "Dial"

2) The Cisco IP Desk phone, that is registered to CME makes a call to the contact.

Essentially, does this mean that OCS has call control of the CME registered phone?

I have read a document that suggests this is possible, but it is fairly trivial: http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns829/799011.pdf

Is this true? Is there another piece to the puzzle I have completely missed?

Thanks,

Ryan

1 Reply 1

pamistry
Beginner
Beginner

Hi Ryan,

Can't comment on what requirements you need to meet on the OCS side, but yes - its definitely possible what you are trying to do. Basically there is a TAPI session created between the OCS and the CME. Thus, if any user who is logged into the OCS server and right click and press Dial. At that point, the OCS instructs the CME, to actually place a call.

The CME configuration is pretty straight forward..

There is also another product called "Unified Call Connector" which also acts the same way, and functions similarly..

Hope this helps..

Thanks,

Pashmeen

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