11-20-2014 09:30 AM - edited 03-17-2019 01:02 AM
Hi all, please help me with this MoH issue.
Problem: MoH will not play at the branch office. Callers from across the PSTN get the silent treatment during hold.
Central site:
11-20-2014 09:37 AM
Here is an output from the "debug ephone moh":
003121: *Nov 20 17:27:42.467 UTC: MoH route If Loopback0 46 168.65.253.122 via 168.65.253.122
003122: *Nov 20 17:27:42.467 UTC: MoH route If GigabitEthernet0/0.300 ETHERNET 10.118.28.1 via ARP
003123: *Nov 20 17:28:24.499 UTC: ifs_read flash:SampleAudioSource.au end of file at 1262232 read 3328 = 1265560
11-20-2014 12:48 PM
Hi,
Have you configured "ccm-manager music-on-hold". Let me know the IOS version you are using?
Thanks,
Niranjan
11-20-2014 01:43 PM
Niranjan,
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M6a, RELEASE SOFTWARE (fc1)
I looked through the running config and I do see "ccm-manager music-on-hold".
Thanks,
Sam
03-19-2015 06:17 AM
Niranjan,
Thanks for your response. It turns out the problem was caused by Cisco Bug ID CSCur12978. Once the router was reloaded with a known fixed IOS release, the problem was resolved.
Sam
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