Moving from Avaya to a Cisco VoIP system

[eillidge58]

My company is moving from Avaya to a Cisco VoIP system

Currently the executives and their assistants use one  button on a 6 button phone as a aka "Panic button". When the button is pushed it sends a silent emergency alert to security command center.  Security receives the alert and responds immediately by returning a call to the phone and physical guard to the location.

The button functions similar to a speed dial button except, when pushed no call should made only an alert or special ring to the phone on the other end.
Can anyone let me know if this feature is possible with Cisco system or do I need a 3^rd party software?

[Joseph Martini]

Using built in call manager features you can use an intercom that would broadcast a message to the security guard, however the phone would show an active call.  Alternatively a PLAR would work to automatically dial the security center, but if you just want a special tone to be played one time, meaning the phone goes off hook for a second or two then back on hook that would require a 3rd party application. 

Here are a few discussions about panic button options:

http://www.gossamer-threads.com/lists/cisco/voip/31247

https://supportforums.cisco.com/thread/102874

[Marwan ALshawi]

you could try the bellow

creat a line for the manager and make it speed dial to line in the securyt phone ( aditional line )

make the link setting of the security phone to blibking not rining ( in the buttom of th eline settin gyou will see these setting )

now when the manager hit this button it will ring the security line but because it set to blinking it will flash only

however one thing might be confusing becuase it is speed dial it might monito the line if busy for example so what can do

after creating the lines above and making it blinking in stead of ringing

lets say manager line 1000 and security 1001

create a translation pattren with pattren as blank ( empty ) and the transform mask as 1001

now put this tranlsation apttren in a prtition that only line 1000 has access to

1000 can not reach 1001 directly it has to go to the tranlsation pattran and traslation patrren CSS has access to 1001 partetion

now what will happen once the manager hit the line 1000 button it will hit the translation pattren and sent to 1001 and 1001 suposed to start flashing

good luck

HTH

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