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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Cisco Employee

MPLS - ISP provider change - configuration changes on the CUCM/UNITY/GATEWAY !

Hi ,

Problem Description :

I have a query with regards to the call manager and unity where we are moving from an old ISP to a new one ( BT to Q-est ) , and surely there would be a change on the MPLS front , as a new router would bring in the new ip address and several other things.

I would kindly request you to let me know  what would be the changes on the call manager unity and gatekeepers ( that we have ) as we move to a new provider with regards to the MPLS.

--> CCM VERSION : 8.0.3.2000-2 , 2 nodes in the cluster.

i am also attaching a show hardware and show version output from the ccm cli :

admin:show hardware

HW Platform       : 7825I4

Processors        : 1

Type              : Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz

CPU Speed         : 3000

Memory            : 2048 MBytes

Object ID         : 1.3.6.1.4.1.9.1.746

OS Version        : UCOS 4.0.0.0-43

Serial Number     : KQ98B57

RAID Version      :

Raid firmware version: 1.26.81.00

Raid Bios version: 6.16.00.00

BIOS Information  :

IBM IBMBIOSVersion1.44-[M9E144AUS-1.44]- 06/11/2009

RAID Details      :

LSI Logic IR Configuration Utility 2.00.15

Read configuration has been initiated for controller 0

------------------------------------------------------------------------

Controller information

------------------------------------------------------------------------

  Controller type                         : SAS1064E

  BIOS version                            : 6.16.00.00

  Firmware version                        : 1.26.81.00

  Channel description                     : 1 Serial Attached SCSI

  Initiator ID                            : 112

  Maximum physical devices                : 62

  Concurrent commands supported           : 266

  Slot                                    : 0

  Bus                                     : 1

  Device                                  : 0

  Function                                : 0

  RAID Support                            : Yes

------------------------------------------------------------------------

IR Volume information

------------------------------------------------------------------------

IR volume 1

  Volume ID                               : 2

  Status of volume                        : Okay (OKY)

  RAID level                              : 1

  Size (in MB)                            : 237464

  Physical hard disks (Target ID)         : 4 3

------------------------------------------------------------------------

Physical device information

------------------------------------------------------------------------

Initiator at ID #112

Target on ID #3

  Device is a Hard disk

  Enclosure #                             : 1

  Slot #                                  : 1

  Target ID                               : 3

  State                                   : Online (ONL)

  Size (in MB)/(in sectors)               : 238475/488397168

  Manufacturer                            : ATA

  Model Number                            : WD2502ABYS-23B7A

  Firmware Revision                       : 3B07

  Serial No                               :      WD-WCAT1H867603

  Drive Type                              : SATA

Target on ID #4

  Device is a Hard disk

  Enclosure #                             : 1

  Slot #                                  : 0

  Target ID                               : 4

  State                                   : Online (ONL)

  Size (in MB)/(in sectors)               : 238475/488397168

  Manufacturer                            : ATA

  Model Number                            : WD2502ABYS-23B7A

  Firmware Revision                       : 3B07

  Serial No                               :      WD-WCAT1H865984

  Drive Type                              : SATA

------------------------------------------------------------------------

Enclosure information

------------------------------------------------------------------------

Enclosure#                                : 1

  Logical ID                              : 5005076b:064e0a34

  Numslots                                : 4

  StartSlot                               : 0

  Start TargetID                          : 0

  Start Bus                               : 0

------------------------------------------------------------------------

=========================================================

We have gatekeepers located at remote location.

===========================================================

Active Master Version: 8.0.3.20000-2

===================================================

: show network status

unix  3      [ ]         STREAM     CONNECTED     35079

unix  3      [ ]         STREAM     CONNECTED     35078

unix  3      [ ]         STREAM     CONNECTED     35072

unix  3      [ ]         STREAM     CONNECTED     35071

unix  3      [ ]         STREAM     CONNECTED     35025

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unix  3      [ ]         STREAM     CONNECTED     34689

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unix  3      [ ]         STREAM     CONNECTED     34326

unix  3      [ ]         STREAM     CONNECTED     34325

unix  3      [ ]         STREAM     CONNECTED     33857

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unix  3      [ ]         STREAM     CONNECTED     33689

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unix  3      [ ]         STREAM     CONNECTED     33612

unix  3      [ ]         STREAM     CONNECTED     33611

unix  3      [ ]         STREAM     CONNECTED     33489  /tmp/.AgentSockets/A

unix  3      [ ]         STREAM     CONNECTED     33488

unix  3      [ ]         STREAM     CONNECTED     33456  /tmp/.AgentSockets/A

unix  3      [ ]         STREAM     CONNECTED     33455

unix  3      [ ]         STREAM     CONNECTED     33374  /tmp/.AgentSockets/A

unix  3      [ ]         STREAM     CONNECTED     33373

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unix  3      [ ]         STREAM     CONNECTED     33336

unix  3      [ ]         STREAM     CONNECTED     33335

unix  3      [ ]         STREAM     CONNECTED     33144

unix  3      [ ]         STREAM     CONNECTED     33143

unix  3      [ ]         STREAM     CONNECTED     33132

unix  3      [ ]         STREAM     CONNECTED     33131

unix  3      [ ]         STREAM     CONNECTED     33130

unix  3      [ ]         STREAM     CONNECTED     33129

unix  3      [ ]         STREAM     CONNECTED     33073

unix  3      [ ]         STREAM     CONNECTED     33072

unix  3      [ ]         STREAM     CONNECTED     32987

unix  3      [ ]         STREAM     CONNECTED     32986

unix  3      [ ]         STREAM     CONNECTED     32911

unix  3      [ ]         STREAM     CONNECTED     32910

unix  3      [ ]         STREAM     CONNECTED     32909

unix  3      [ ]         STREAM     CONNECTED     32908

unix  3      [ ]         STREAM     CONNECTED     32812

unix  3      [ ]         STREAM     CONNECTED     32811

unix  3      [ ]         STREAM     CONNECTED     32777

unix  3      [ ]         STREAM     CONNECTED     32776

unix  3      [ ]         STREAM     CONNECTED     32775

unix  3      [ ]         STREAM     CONNECTED     32774

unix  3      [ ]         STREAM     CONNECTED     32772

unix  3      [ ]         STREAM     CONNECTED     32771

unix  3      [ ]         STREAM     CONNECTED     32770

unix  3      [ ]         STREAM     CONNECTED     32769

unix  3      [ ]         STREAM     CONNECTED     32740

unix  3      [ ]         STREAM     CONNECTED     32739

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unix  3      [ ]         STREAM     CONNECTED     32737

unix  3      [ ]         STREAM     CONNECTED     32694

unix  3      [ ]         STREAM     CONNECTED     32693

unix  3      [ ]         STREAM     CONNECTED     32622

unix  3      [ ]         STREAM     CONNECTED     32621

unix  3      [ ]         STREAM     CONNECTED     32620

unix  3      [ ]         STREAM     CONNECTED     32619

unix  3      [ ]         STREAM     CONNECTED     32618

unix  3      [ ]         STREAM     CONNECTED     32617

unix  3      [ ]         STREAM     CONNECTED     32616

unix  3      [ ]         STREAM     CONNECTED     32615

unix  3      [ ]         STREAM     CONNECTED     32548

unix  3      [ ]         STREAM     CONNECTED     32547

unix  3      [ ]         STREAM     CONNECTED     32510

unix  3      [ ]         STREAM     CONNECTED     32509

unix  3      [ ]         STREAM     CONNECTED     32472

unix  3      [ ]         STREAM     CONNECTED     32471

unix  3      [ ]         STREAM     CONNECTED     32470

unix  3      [ ]         STREAM     CONNECTED     32469

unix  3      [ ]         STREAM     CONNECTED     32443

unix  3      [ ]         STREAM     CONNECTED     32442

unix  3      [ ]         STREAM     CONNECTED     32441

unix  3      [ ]         STREAM     CONNECTED     32440

unix  3      [ ]         STREAM     CONNECTED     32435  /tmp/.AgentSockets/A

unix  3      [ ]         STREAM     CONNECTED     32434

unix  3      [ ]         STREAM     CONNECTED     32423

unix  3      [ ]         STREAM     CONNECTED     32422

unix  3      [ ]         STREAM     CONNECTED     32419

unix  3      [ ]         STREAM     CONNECTED     32418

unix  3      [ ]         STREAM     CONNECTED     31911

unix  3      [ ]         STREAM     CONNECTED     31910

unix  3      [ ]         STREAM     CONNECTED     31821

unix  3      [ ]         STREAM     CONNECTED     31820

unix  3      [ ]         STREAM     CONNECTED     31819

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unix  3      [ ]         STREAM     CONNECTED     31732

unix  3      [ ]         STREAM     CONNECTED     31731

unix  3      [ ]         STREAM     CONNECTED     31417

unix  3      [ ]         STREAM     CONNECTED     31416

unix  3      [ ]         STREAM     CONNECTED     31290

unix  3      [ ]         STREAM     CONNECTED     31289

unix  3      [ ]         STREAM     CONNECTED     31132

unix  3      [ ]         STREAM     CONNECTED     31131

unix  3      [ ]         STREAM     CONNECTED     31130

unix  3      [ ]         STREAM     CONNECTED     31129

unix  3      [ ]         STREAM     CONNECTED     31090

unix  3      [ ]         STREAM     CONNECTED     31089

unix  3      [ ]         STREAM     CONNECTED     31088

unix  3      [ ]         STREAM     CONNECTED     31087

unix  3      [ ]         STREAM     CONNECTED     31000

unix  3      [ ]         STREAM     CONNECTED     30999

unix  2      [ ]         DGRAM                    30864

unix  3      [ ]         STREAM     CONNECTED     30683

unix  3      [ ]         STREAM     CONNECTED     30682

unix  3      [ ]         STREAM     CONNECTED     30659  /tmp/.AgentSockets/A

unix  3      [ ]         STREAM     CONNECTED     30658

unix  3      [ ]         STREAM     CONNECTED     29454

unix  3      [ ]         STREAM     CONNECTED     29453

unix  3      [ ]         STREAM     CONNECTED     29452

unix  3      [ ]         STREAM     CONNECTED     29451

unix  3      [ ]         STREAM     CONNECTED     29450

unix  3      [ ]         STREAM     CONNECTED     29449

unix  3      [ ]         STREAM     CONNECTED     29448

unix  3      [ ]         STREAM     CONNECTED     29447

unix  3      [ ]         STREAM     CONNECTED     29446

unix  3      [ ]         STREAM     CONNECTED     29445

unix  3      [ ]         STREAM     CONNECTED     29144

unix  3      [ ]         STREAM     CONNECTED     29143

unix  3      [ ]         STREAM     CONNECTED     29118

unix  3      [ ]         STREAM     CONNECTED     29117

unix  3      [ ]         STREAM     CONNECTED     29100

unix  3      [ ]         STREAM     CONNECTED     29099

unix  3      [ ]         STREAM     CONNECTED     29096

unix  3      [ ]         STREAM     CONNECTED     29095

unix  3      [ ]         STREAM     CONNECTED     29071

unix  3      [ ]         STREAM     CONNECTED     29070

unix  3      [ ]         STREAM     CONNECTED     28742

unix  3      [ ]         STREAM     CONNECTED     28741

unix  3      [ ]         STREAM     CONNECTED     28657

unix  3      [ ]         STREAM     CONNECTED     28656

unix  3      [ ]         STREAM     CONNECTED     28496

unix  3      [ ]         STREAM     CONNECTED     28495

unix  3      [ ]         STREAM     CONNECTED     28492

unix  3      [ ]         STREAM     CONNECTED     28491

unix  3      [ ]         STREAM     CONNECTED     28348

unix  3      [ ]         STREAM     CONNECTED     28347

unix  3      [ ]         STREAM     CONNECTED     27558

unix  3      [ ]         STREAM     CONNECTED     27557

unix  3      [ ]         STREAM     CONNECTED     27547

unix  3      [ ]         STREAM     CONNECTED     27546

unix  3      [ ]         STREAM     CONNECTED     22662

unix  3      [ ]         STREAM     CONNECTED     22661

unix  3      [ ]         STREAM     CONNECTED     22660

unix  3      [ ]         STREAM     CONNECTED     22659

unix  3      [ ]         STREAM     CONNECTED     22657

unix  3      [ ]         STREAM     CONNECTED     22656

unix  3      [ ]         STREAM     CONNECTED     22654

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unix  3      [ ]         STREAM     CONNECTED     22546

unix  3      [ ]         STREAM     CONNECTED     22545

unix  3      [ ]         STREAM     CONNECTED     22542

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unix  3      [ ]         STREAM     CONNECTED     22539

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unix  3      [ ]         STREAM     CONNECTED     22537

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unix  3      [ ]         STREAM     CONNECTED     22528

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unix  3      [ ]         STREAM     CONNECTED     22523

unix  2      [ ]         STREAM     CONNECTED     21930

unix  3      [ ]         STREAM     CONNECTED     21841

unix  3      [ ]         STREAM     CONNECTED     21840

unix  3      [ ]         STREAM     CONNECTED     21839

unix  3      [ ]         STREAM     CONNECTED     21838

unix  3      [ ]         STREAM     CONNECTED     21652

unix  3      [ ]         STREAM     CONNECTED     21651

unix  3      [ ]         STREAM     CONNECTED     21650

unix  3      [ ]         STREAM     CONNECTED     21649

unix  3      [ ]         STREAM     CONNECTED     21648

unix  3      [ ]         STREAM     CONNECTED     21647

unix  3      [ ]         STREAM     CONNECTED     21646

unix  3      [ ]         STREAM     CONNECTED     21645

unix  3      [ ]         STREAM     CONNECTED     21644

unix  3      [ ]         STREAM     CONNECTED     21643

unix  3      [ ]         STREAM     CONNECTED     19871  /INFORMIXTMP/VP.indiptccm1_ccm8_0_3_20000_2.010100s

unix  3      [ ]         STREAM     CONNECTED     19870

unix  2      [ ]         DGRAM                    19451

unix  2      [ ]         DGRAM                    19045

unix  2      [ ]         DGRAM                    18981

unix  2      [ ]         DGRAM                    18967

unix  2      [ ]         DGRAM                    18712

unix  3      [ ]         STREAM     CONNECTED     17491  /var/agentx/master

unix  3      [ ]         STREAM     CONNECTED     17490

unix  3      [ ]         STREAM     CONNECTED     17367

unix  3      [ ]         STREAM     CONNECTED     17366

unix  2      [ ]         DGRAM                    17214

unix  2      [ ]         STREAM     CONNECTED     16439

unix  3      [ ]         STREAM     CONNECTED     16296

unix  3      [ ]         STREAM     CONNECTED     16295

unix  3      [ ]         STREAM     CONNECTING    0      /var/agentx/master

unix  2      [ ]         DGRAM                    15830

unix  2      [ ]         DGRAM                    14351

unix  2      [ ]         DGRAM                    14262

unix  2      [ ]         DGRAM                    14189

unix  2      [ ]         DGRAM                    14184

i would be really grateful if somebody can let me know what would be the configuration changes on the CUCM and UNITY when we change the MPLS provider,  if somebody can respond asap, would really appreciate it as the deal with the ISP provider is due this monday and wanted to iron out all possibilities on the cucm and unity part , if there is one !

Whatever level you reach getting better never stops -- Sachin Tendulkar
3 REPLIES 3
Cisco Employee

Re: MPLS - ISP provider change - configuration changes on the CU

Would really appreciate a response on this , please.

Hello , i had a word with the MPLS folks over the MPLS domain and they mentioned that although the applications ae not affected by the technology that is being used to move the packets but they suggested that since it requires the changing of ip address as well, so the best suggestion should come up from the VOIP techies, so kindly wanted to know from the VoIP wizards here that would  the cucm and unity be affected by the MPLS changes being done. As i have mentioned earlier, we are chaging the ISP from BT to Q-est .  We currently use static routes with them . They would a need to change the routing in their cloud so that 10.X.XX.X/20 goes directly to the India  circuit. Right now it is pointed to Munich for Europe and Wilton for North America (our locations)  They would also need to add 10.X.XX.X/22 because wein India will eventually change to that subnet. Then the routes would need to be changed on the Munich and Wilton gateways from BT to Qwest. So wanted to know all these changes would affect the call manager as the IP address is being changed in the given scenario.

Whatever level you reach getting better never stops -- Sachin Tendulkar
Cisco Employee

Re: MPLS - ISP provider change - configuration changes on the CU

Still no no response.

i really hoped somebody from the VoIP domain would have certainly faced this kind of issue.

Whatever level you reach getting better never stops -- Sachin Tendulkar
Cisco Employee

Re: MPLS - ISP provider change - configuration changes on the CU

Can nobody answer this small query in the VoIP domain ... still waiting .

Whatever level you reach getting better never stops -- Sachin Tendulkar
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