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Music on hold issue

Hi everyone,

 I am working on a voip class project. I configure the Music on Hold for branch and HQ phones.

When I call from " A" HQ phone to "B" HQ phone and put the call on hold, "B" can hear the music. 

When I call from branch phone to HQ phone and put the call on hold, HQ phone can hear the music.

But When I call from "A"branch phone to "B" phone and put the call on hold, the "B" branch phone cannot hear the music. It just goes to silent.

Also when i call from "A" HQ phone to "B" branch phone and put the call on hold, the "B" branch phone cannot hear the music.

I dont know why Branch office phones cannot hear Music. It only seems to be working in HQ phones.

Any help is greatly appreciated!

 

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Hall of Fame Cisco Employee

Check your MRGLs and make

Check your MRGLs and make sure the MOH files have been uploaded to all MOH servers.

HTH

java

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