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CUCM Announce Dialed Number

shraavan07
Beginner
Beginner

Hello,

Is there a function in CUCM 9.1 that will announced Dialed number back to user to verify if that is the number they want to call. I am thinking for "911" called number. If by mistake a user dials "911" they would know to hang up before the call goes through.

 

Thank you,

 

2 ACCEPTED SOLUTIONS

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee

Yes, it's called External Call Control Profiles and this feature has ben available since CUCM 8.0.

It leverages the Annunciator service to play an announcment to the caller.  Be warned, it's no simple admin task and requires access to developer.cisco.com to implement.  Perhaps Cisco will bring this simple functionality into a simple check box one day, but for now, it's a little more complicated.

View solution in original post

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

You can always simply route to CUC, and use caller input so they verify it they actually wanted to call 911 or not.

HTH

java

if this helps, please rate

View solution in original post

4 REPLIES 4

No, there is no such feature native to any CUCM version.

Please rate all useful posts

Thank you Ayodeji,

Anthony Holloway
Cisco Employee
Cisco Employee

Yes, it's called External Call Control Profiles and this feature has ben available since CUCM 8.0.

It leverages the Annunciator service to play an announcment to the caller.  Be warned, it's no simple admin task and requires access to developer.cisco.com to implement.  Perhaps Cisco will bring this simple functionality into a simple check box one day, but for now, it's a little more complicated.

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

You can always simply route to CUC, and use caller input so they verify it they actually wanted to call 911 or not.

HTH

java

if this helps, please rate
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