03-09-2009 10:29 AM - edited 03-15-2019 04:42 PM
I am running CCM 4.0.2(a)sr2b. I have two extension that have music on hold yet all the settings for music on hold in thier phone configuration in CCM is set to none. I have reset the phone, change the settings on music on hold and changed it back yet still the same. anyone seen this issue.
03-09-2009 10:32 AM
ok, let get this straight
do those phones are not supposed to hear MOH when put on hold???
or when those phones put on hold the other party should not hear MOH???
HTH
java
if this helps, please rate
03-09-2009 10:56 AM
when those phones are put on hold the other party should not hear MOH
03-09-2009 11:15 AM
?? still not making sense with your description:
when those phones are put on hold -> means you called and were put on hold
the other party should not hear MOH -> means someone called and you put on hold
MOH is defined at these levels
line
device
device pool
enterprise parameters
one of those must be set so the other end hears that X moh stream, the other end also needs to have a MOH server in the MRGL to hear it.
HTH
java
if this helps, please rate
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