Number of rings before auto attendant pickup

[graham.mannassi]

We have a UC540 and when people call in it takes 4 rings before the auto attendant answers.  How do I reduce the number of rings to 1?

[shalushar]

Hi Graham,

Lowering the time out that was configured under the ephone-hunt can decrease the number of rings eg:-

ephone-hunt 12 sequential
pilot 1900
list 1901,1902,1903,1904    
final 6001
max-timeout 10
timeout 10, 10, 10, 10
description Receptionist

In the above example because of the command "max-timeout 10"  it will only ring one extension and then the calls gets forwarded to the auto attendant pilot number.

For transfer from one extension to another you can make the following changes under ephone-dn.To configure call forwarding so that incoming calls to an extension (ephone-dn) that does not answer are forwarded to another number, use the call-forward noan command in ephone-dn or ephone-dn-template configuration mode. To disable call forwarding, use the no form of this command.

call-forward noan target-number timeout seconds [primary | secondary] [dialplan-pattern]

no call-forward noan

This timeout is for the calls that are placed from one internal extension to another one and if you want to delay the time that takes for the calls to get transferred to the auto attendant you will need to place the following changes at your configuration:

Also find below some good documents related to your query:-

http://www.cisco.com/en/US/partner/products/ps7293/products_qanda_item09186a0080b0b545.shtml#qa3

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/gui/edit_exp.html#wp1020869

You can also mail at the below email address for queries related to custom scripts

ask-cue-editor@external.cisco.com for queries related to custom scripts

Hope this helps.

Tx,

Shalu

[Kevin Thompson]

Can the timeout be different during and after business hours? We have CUE 3.2 and would like the timeout for the AA to answer to be shorter outside of business hours.

Thanks in advance for any insight.

Best,

Kevin

[graham.mannassi]

Please advise how this can be done through the GUI

Graham

[shalushar]

Hi Graham,

In order to configure hunt-group settings using CME GUI, perform the following:

1. Log into CME GUI and go to Configure > System Parameters

2. Select Hunt Group Setting and configure the following fields

Refer the below link for other options:-

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/gui/user/guide/cmegui_user.pdf

Tx,

Shalu

[yourphillee]

Shalu,

I find your explanation very meaning full. This is very good forum and content is very knowlegable. Thank you.

-

Phil

[yourphillee]

Shalu,

Plese also put some usefull link or command to do second greeting or alternat greeting

Thank you in advance.

-

Phil

[shalushar]

Hi Phil,

Please find below the URLs for system greetings and alternate greetings and please let me know which cue version you are using

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Hope this helps,

Tx,

Shalu

[yourphillee]

Thank you.

-

Phil