02-09-2015 08:27 AM - edited 03-17-2019 01:53 AM
Incoming calls originating outside our network are not being received at desk extension. How do we fix this issue?
Solved! Go to Solution.
02-20-2015 07:40 AM
Not sure what you think this is, but this is a public forum for VoIP with Cisco technologies, not a helpdesk in which you open any kind of tickets. It's really meant for the Voice Admins to post here, not end users with problems, end users should reach their local IT for support.
If you have TAC support, then you can escalate the issue to a TAC case, but that you need to do manually.
Just to clarify for future problems you might have.
02-09-2015 11:25 AM
Check the dial plan to see if the call is being allowed to route properly.
02-10-2015 09:09 AM
Wrong forum. This forum is dedicated to feedback related to CSC framework itself. You can wish for more responses asking in the appropriate one.
02-20-2015 05:52 AM
Thank you Dan.
Cindy, I have moved this thread posted in "Feedbacks forum" to "IP Telephony" to get the answers.
Regards
Lavanya
CSC Moderator
02-20-2015 06:07 AM
Hi Cindy,
Could you please provide the following details:
> Complete call flow: eg. PSTN---Voice gateway----CUCM---IP phone.
> What's the error, busy tone?
Based on above information i would ask you to collect some logs so that we track down the issue.
~Amit
02-20-2015 06:37 AM
Hello Amit,
I spoke with our IT department regarding this incident. I am now told that it was not just my phone, but system wide. The problem has since been resolved.
Please cancel this problem ticket.
Thank you,
Cindy
02-20-2015 07:40 AM
Not sure what you think this is, but this is a public forum for VoIP with Cisco technologies, not a helpdesk in which you open any kind of tickets. It's really meant for the Voice Admins to post here, not end users with problems, end users should reach their local IT for support.
If you have TAC support, then you can escalate the issue to a TAC case, but that you need to do manually.
Just to clarify for future problems you might have.
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