Phone going off hook and calling itself automatically

[mdaswani]

I have an issue where 2 phones logged in with the same extension mobility profile automatically go off hook and call themselves.  The profiles only have 1 line so the line is calling itself.  Has anyone experienced this and discovered a resolution?  I cannot find anyhing in the bug toolkit.

UCM version: 6.1.2.1000.13

IP Phone: 7975G w/ firmware 8-3-5S

Manish

[gogasca]

are they using CTI controlled?

Are they shared lines?

How often they do it?

can u replicate and upload cucm detailed traces

timstamps

calling

called customer

[mdaswani]

Yes, the issue is related to our shared lines and OCS integration.  We have a CUPS 6.0.3 and OCS integration to accomplish click to call and presence.  However, the MOC client upon sign in causes the phone to call itself.

We have an attorney/secretary setup with 2 shared lines which works but when we put in a 3rd shared line the issue starts happening.  At least for the integration guide for CUCM 6.0.1/CUPS 6.0.1/OCS 2007 this is a documented issue.  If someone has a workaround please let me know.

Manish