Phone "stuck" after end call

[Guilherme Henrique Villarinho]

Hi,

When our customer uses the phone and make a call then put the phone on-hook, the connection is not "disconnected", the phone seems stuck, pressing the end call is not anything occurs, only way is reseting the phone by removing the cable network. Found our QoS (because it is a remote site where the callmanager are) and that seems ok with the QoS(signaling)

We using ccm 4.1

[paolo bevilacqua]

Which phone model and which FW on it ? Can be seen with device info from phone menu.

Also specify CCM patchlevel.