pickup-group problem

[faghouri83]

Hi Everyone

Callmanager express rebooted recently due to a power outage. Theres 3 pickup groups, However one of the groups can no longer pick each others phones up. Ive checked the affected group and they seem to be in the correct group. All phones can make internal/external calls. Any ideas or things i could do to try and solve this problem?

Thanks

[jbayuka]

When you pickup the call, do you do this via the PickUp or GrPickup softkey?

When you pickup, do you get fast busy tone and is call disconnected?

Or does the other phone keep ringing?

Is this a new install?