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Play greeting before hairpinning call

CAFlippo76
Level 1
Level 1
3 Replies 3

CAFlippo76
Level 1
Level 1

Hello, looking for ideas for the quickest way(call flow time wise) to receive a call, play a quick greeting and hairpin call out to an external number.  Currently utilizing Unity system call handler(takes a bit too long, caller hears silence for a bit).  Unfortunately, translation patterns on CUCM does not have the option to add a greeting.  CUCM 11.5.1  Thanks!

Probably a custom TCL script to play the greeting and transfer the call would be the quickest option.

HTH

java

if this helps, please rate

Thanks.  Not familiar with the scripting.  Will look into.