Please enter the wrap up code followed by pound sign

[bkhanal1971]

We are intermittently getting the error message "please enter the wrap up code followed by pound sign" when we get externals calls. Call flow is : external caller ->SIP->CUBE->SIP->CUCM(CTI RP)->CUC (Cal handler and zero out)->CUCM. The receptionist says she gets that error while she tries to transfer the call to internal extension but before she presses transfer button. And call gets dropped. Never seen such error. CUCM/CUC version 11.0. Any help would be greatly appreciated.

Thanks, Khanal

[Prashant Sharma]

Hi Kanal,

It looks like when call transferred from Unity connection its taking a different route. Please check if the caller input is correct on the call handler it’s not getting looped with in the unity connection, getting forwarded to another VM.

Confirm that the forward timer in the phone system is synchronized with the Rings to wait For setting in Cisco Unity Connection

To confirm if caller is reaching the intended destinations we need to collect CCM logs, connection conversation manager or real time output for calls using Port status or RTMT.

Regards,

Prassha3

Rate if you find it helpful