I am having issues with one way audio when I set CFA to external number. This happens when someone external (pstn) calls my office main number which hits AA in Unity Conn, then caller dials my internal extension. If caller dials my personal DID and Unity Conn is bypassed from the call path, there is no issue. I have CUBE with SIP in the entire call path. Unity Conn is sip integrated with CUCM. PSTN_Caller - > ITSP -> SIPTrunk->CUBE->SIPTrunk->CUCM->SIPTrunk->UnityConn->SIPTrunk->CUCM->Phone->External Number   - One way audio in this scenario   PSTN_Caller - > ITSP -> SIPTrunk->CUBE->SIPTrunk->CUCM->Phone->External Number   - No issue in this scenario I would really appreciate if someone could help me find the cause/solution of this issue. Thanks,  Khanal   ... View more

I am having issues with DTMF tones from my Cisco 8865 SIP phone. I use Meraki MX68W appliance for VPN connection to my office data center and that is were the CUCM cluster (ver 11.x) is. DTMF digits are passed ok but just that I don't hear the tones. Is there anything simple configuration tweak that can fix this issue? Prior to using Meraki, I used to use RMA and didn't have this issue. Thanks, Khanal ... View more

Hello, I am new to sip profiles and find it a bit of challenge to understand and implement it. I am setting up a CUBE for overseas deployment and ITSP is requiring the following:   Request REGISTER From: <sip: 55666777@ mycompany.itsp.com;transport=udp> To: <sip: 5566777@ mycompany.itsp.com;transport=udp> CSeq: 12178378 REGISTER   In the request INVITES for outbound calls, they expect the pilot number in the From field ie. 55666777@ mycompany.itsp.com In the request INVITES for outbound calls, they expect the dialed number prepended to @ mycompany.itsp.com. Following is what i have configured and applied globally. voice class sip-profiles 101 request REGISTER sip-header From modify "(<.*:.*)(@.*>)" "\1@mycompany.itsp.com>" request REGISTER sip-header To modify "(<.*:.*)(@.*>)" "\1@mycompany.itsp.com>" request INVITE sip-header To modify "@.*>" "@mycompany.itsp.com>" request INVITE sip-header From modify "(@.*)>" "@mycompany.itsp.com>" request INVITE sip-header P-Asserted-Identity modify "(@.*)>" "@mycompany.itsp.com>" request REINVITE sip-header P-Asserted-Identity modify "(@.*)>" "@mycompany.itsp.com>" request REINVITE sip-header From modify "(<.*:.*)(@.*>)" "\1@mycompany.itsp.com>" I can call external numbers fine if i configure my test phone with the external number mask as 55666777. However, If i change my mask to 55666778, call fails. It is because ITSP is expecting the pilot number 55666777 in the from field.   Can someone help correcting my profile above so that it addresses my issues? Thank you so much for your time and help. Khanal ... View more

One of my coworkers mistakenly deleted the LDAP directory information and I re-created it but  am constantly running into issues where synchronized end users do not show the correct permission information and check boxes under Service Settings not checked. I have correct group information under directory information section and there is default feature group template under feature group template. Is there an easy way to get around this issue?   I had to manually update almost 400 end users this afternoon as i could not do bulk update as it was throwing all kinds of error. I would like to fix this issue so that future synchronization will not require manual work. Thank you for the help, Khanal     ... View more