Prime Infrastructure Smart Software Licensing

[fiza258]

Hi,

I have a consult, I tried to register the license in Prime Infrastructure 3.7, when I send the token, I received a message "Registration failed due to Communication send error.". I searched into the Monitor -> Change Audit Dashboard, and I had an audit description "Failure to establish a HTTPS Session. Reason: Received fatal alert: certificate_unknown ". How do I resolve that issue?

Thanks for your help

Best regards 

Fabian

[balaji.bandi]

if you registering with smart License using Cisco cloud, then you need to have prime to be able to use 443 internet access to cisco portal.

you can select modes :

https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-8/admin/bk_CiscoPrimeInfrastructure_3_8_AdminGuide/bk_CiscoPrimeInfrastructure_3_8_AdminGuide_chapter_01.html#con_1084193

[fiza258]

Thanks for the prompt response. 
Indeed, I have HTTPS activated in the PRIME, but when I send the token, it generates that message.

[fiza258]

Thanks for the prompt response.

Indeed, I have HTTPS activated in the PRIME, but when I send the token, it generates that message.

Attached screenshots of the connection with the URL.

[balaji.bandi]

Then looks like cert issue for me :

https://www.cisco.com/c/en/us/support/docs/security/adaptive-security-appliance-asa-software/213932-asa-smart-licensing-failures-due-to-cert.html

Failure to establish a HTTPS Session. Reason: Received fatal alert: certificate_unknown

[kungaura]

Hi Balaji, Are you able to fix this issue?