Priority caller indicator

[blumcapital]

Our previous telephone system had a "Priority" button that the receptionist could press before transferring a caller that alerted the intended recipient that the caller was a Priority caller (as in the boss). This would cause the recipient's phone to give a visual indication that the caller was a priority/important caller.

Does anyone have any ideas on how to accomplish this with CallManager (4.1)?

[Rob Huffman]

Hi BC,

As you have discovered there is no "built-in" functionality to do this in CCM. I think you could do a couple of things to workaround this issue. You could add a second non-DID line to each recipient's phone that is reserved for Transferring priority calls to. Each user could also set a Distinctive Ring on this secondary line to add an audio indication to go alone with the "Bat Line" flashing.

Or

On the Reception phone add a new line with a CLID of "Priority Call". When the Boss calls in, have the receptionist do a quick double transfer. First to the new Priority Line button and then to the recipient so the display shows "Priority Call" :)

I know these are less than perfect but would surely acheive the desired result!

Hope this helps!

Rob