Problem uploading Background image for 8945 IP Phone with CME 10.5

[mateenuddinmohd]

I have a problem in uploading Image to Cisco ip phone 8945 . IP phone can locate List.xml file but unable to locate image.png files.

<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/640x480x24/Roots.png"
URL="TFTP:Desktops/640x480x24/Roots.png"/>

<ImageItem Image="TFTP:Desktops/640x480x24/Thumb.png"
URL="TFTP:Desktops/640x480x24/Thumb.png"/>
</CiscoIPPhoneImageList>

When i go to setting--> preferences >background the image is loading as Question Mark.

[Jaime Andres Roldan Schmidt]

I think it should be.

<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/640x480x24/Thumb.png"
URL="TFTP:Desktops/640x480x24/Roots.png"/>

</CiscoIPPhoneImageList>

[mateenuddinmohd]

Thx for the response.

My full size image  640x480 is Roots.png and 123x111 is Thumb.png . I tried this setting but doesn't help. Picture attached the error appear on the phone as Question mark.

[Jaime Andres Roldan Schmidt]

Please check that both PNG files (background and thumbnail) are stored in the /Desktops/640x480x24/ directory at the TFTP. 

And also check that the List.xml was updated.

[mateenuddinmohd]

Inside my List.xml file

<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/640x480x24/Thumb.png"
URL="TFTP:Desktops/640x480x24/Roots.png"/>
</CiscoIPPhoneImageList>

Below is the debug tftp event

ROOTS_GRP#debug tftp events
TFTP Event debugging is on
ROOTS_GRP#ter
ROOTS_GRP#terminal mon
ROOTS_GRP#terminal monitor
ROOTS_GRP#
May 22 11:48:32.308: TFTP: Server request for port 43954, socket_id 0x1B27793C for process 178
May 22 11:48:32.308: TFTP: read request from host 172.30.73.202(43954) via GigabitEthernet0/0
May 22 11:48:32.308: TFTP: Looking for Desktops/640x480x24/List.xml
May 22 11:48:32.308: TFTP: Opened flash0:Desktops/640x480x24/List.xml, fd 4, size 152 for process 178
May 22 11:48:32.308: TFTP: Sending block 1 (retry 0), len 152, socket_id 0x1B27793C
May 22 11:48:32.352: TFTP: Received ACK for block 1, socket_id 0x1B27793C
May 22 11:48:32.352: TFTP: Finished flash0:Desktops/640x480x24/List.xml, time 00:00:00 for process 178
May 22 11:48:32.624: TFTP: Server request for port 48551, socket_id 0x1B26907C for process 178
May 22 11:48:32.624: TFTP: read request from host 172.30.73.202(48551) via GigabitEthernet0/0
May 22 11:48:32.624: TFTP: Looking for Desktops/640x480x24/Thumb.png
May 22 11:48:32.624: TFTP: Sending error 1 No such file
May 22 11:51:26.963: TFTP: Server request for port 49156, socket_id 0x1B27793C for process 65
May 22 11:51:26.963: TFTP: read request from host 192.168.26.2(49156) via GigabitEthernet0/0
May 22 11:51:26.963: TFTP: Looking for CTLSEP5CFC665CD3CB.tlv
May 22 11:51:26.963: TFTP: Sending error 1 No such file
May 22 11:51:27.359: TFTP: Server request for port 49157, socket_id 0x1B26907C for process 65

[mateenuddinmohd · Accepted solution]

Thx every one the problem is fixed.

the below command was having mistake

tftp-server flash:Desktops/640x480x24/Thumb.png

instead I was trying with tftp-server flash:/Desktops/640x480x24/Thumb.png

there should not to forward slash before Desktops.

[Jaime Valencia]

Are the images in the right format for the phone model?

[Mohammed al Baqari]

In addition, make sure that your images were uploaded to all cucm nodes in the cluster along List file. Then restart tftp service on all nodes. 

[Mohammed al Baqari]

I am sorry I just realized that its CME not CUCM. 

Did you try to rename the files? Format flash?