cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1657
Views
0
Helpful
1
Replies

problem with 9971 in CME 8.6

moomoomoo17
Level 1
Level 1

Hello.

I have problem with configuring 9971 IP phone in CME 8.6. I followed the instructions from http://www.cisco.com/en/US/products/sw/voicesw/ps2156/products_configuration_example09186a0080b82d00.shtml but IP phone is not being correctly registered. I mean that commands "show voice register pool mac MAC" and "show voice register pool all" indicate the phone has registered but on IP phone display I see "Phone not registered" and I'm unable to make calls.

Below is the output from the above commands.

#show voice register pool mac  E8BA.70FB.1990

Pool   ID                            IP Address               Ln  DN  Number                             State

==== =============== =============== == === ==================== ============

2        E8BA.70FB.1990     10.10.10.17              1    1     55                                     REGISTERED

#show voice register pool all

Pool Tag 2

Config:

  Mac address is E8BA.70FB.1990

  Type is 9971

  Number list 1 : DN 1

  Proxy Ip address is 0.0.0.0

  Current Phone load version is Cisco-CP9971/9.1.1

  DTMF Relay is enabled, rtp-nte

  Call Waiting is enabled

  DnD is disabled

  Video is enabled

  Camera is enabled

  Busy trigger per button value is 0

  keep-conference is enabled

  registration expires timer max is 3600 and min is 120

  username test password pass

  kpml signal is enabled

  Lpcor Type is none

  Transport type is udp

  service-control mechanism is supported

  registration Call ID is e8ba70fb-1990009e-443626c7-342a9293@10.10.10.17

  Registration method: per line

  Privacy feature is not configured.

  Privacy button is disabled

  active primary line is: 55

  contact IP address: 10.10.10.17 port 5060

  Phone SIS Version:  5.1.0

  GW SIS Version:  1.0.0

Dialpeers created:

Dial-peers for Pool 2:

dial-peer voice 40003 voip

destination-pattern 55

session target ipv4:10.10.10.17:5060

session protocol sipv2

dtmf-relay rtp-nte

digit collect kpml

codec  g711ulaw bytes 160

no vad

  after-hours-exempt   FALSE

Statistics:

  Active registrations  : 18

  Total SIP phones registered: 1

  Total Registration Statistics

    Registration requests  : 175

    Registration success   : 175

    Registration failed    : 0

    unRegister requests    : 157

    unRegister success     : 157

    unRegister failed      : 0

    Attempts to register

           after last unregister : 0

    Last register request time   : 20:01:30.279 CET Fri Jul 15 2011

    Last unregister request time : 20:00:28.247 CET Fri Jul 15 2011

    Register success time        : 20:01:30.279 CET Fri Jul 15 2011

    Unregister success time      : 20:00:28.247 CET Fri Jul 15 2011

This is the only SIP IP phone. The rest of IP phones are using SCCP. I tried resetting that IP phone but it didn't work.

Has anyone successfully registered 9971 in CME 8.6? If yes, please share with the sample configuration.

Below is my configuration regarding SIP.

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

sip

  registrar server expires max 3600 min 120

voice register global

mode cme

source-address 10.10.1.1 port 5060

max-dn 10

max-pool 10

load 9971 sip9971.9-1-1SR1

create profile sync 006095145366745A

ip qos dscp af42 video

camera

video

voice register dn  1

number 55

name Office

voice register pool  2

id mac E8BA.70FB.1990

type 9971

number 1 dn 1

dtmf-relay rtp-nte

codec g711ulaw

no vad

camera

video

tftp-server flash:dkern9971.100609R2-9-1-1SR1.sebn alias dkern9971.100609R2-9-1-1SR1.sebn

tftp-server flash:kern9971.9-1-1SR1.sebn alias kern9971.9-1-1SR1.sebn

tftp-server flash:rootfs9971.9-1-1SR1.sebn alias rootfs9971.9-1-1SR1.sebn

tftp-server flash:sboot9971.031610R1-9-1-1SR1.sebn alias sboot9971.031610R1-9-1-1SR1.sebn

tftp-server flash:sip9971.9-1-1SR1.loads alias sip9971.9-1-1SR1.loads

tftp-server flash:skern9971.022809R2-9-1-1SR1.sebn alias skern9971.022809R2-9-1-1SR1.sebn

Thanks in advance.

1 Reply 1

Did you check if the SEPE8BA70FB1990.cnf.xml files was created on flash:?

Insert these commands under voice register global:

tftp-path flash:

load 9971 sip9971.9-1-1SR1.loads

create profile

reset