Problems with Cisco IP Phone 7911 at the moment to answer a call

[r.hernandezm]

I have problems when i answer the call and place the call. The main problem is that when i pick up the phone, the call is not established automatically unless i push the "answer call" softkey. The same way when i want to make a call, the phone does not give me tone until i push the "new call" softkey.

Somebody had the same problem??

PLEASE HELP ME.

Best regards.

[Joseph Martini]

Are you using the handset?  Does it only happen on one phone?  If so it sounds like you may have a bad hookswitch, so that the phone doesn't detect the handset has been lifted when you answer the call.  Does the call end when you hang up the handset?