Question on ringback tone

[j.rodriguez.hormigos]

Hello all,

I´m troubleshooting  a weird matter with my call manager.

CM version 5.1.3.4000

When I dial 0659 from an IP phone and I don´t follow dialing, the phone wait for 5 seconds and later I received the record of annunciator "the number you dial, cannot be completed..." so far all right because the number 0659 is incorrect.

But if I dial 0653 and I don´t follow dialing I receive a continuous tone, later I received the same record from annunciator.

By using DNA I can see both numbers are blocked.

If you dial the correct complete number 0659XXXXXX match with a Route List and 0653XXXXXX match with a different RL pointing to different gateways.

So it´s possible that I´m receiving the ringback tone from the gateways within the second RL(one of them MGCP, the rest H323) , maybe I´m missing a command in the first RL gateways. 

So my question is why in the second case I received the tone?

Many thanks in advance for your help mates.

PRo

[Jaime Valencia]

Have you looked at your dial plan to make sure there is nothing else that could match?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[j.rodriguez.hormigos]

Hey Java,

Thanks for your quick response.

Yes, I checked the dial plan for discard this point. No matches are found with this dialing.

Regards and tks.