11-07-2011 06:08 AM - edited 03-16-2019 07:55 AM
These are just some basic questions:
If you have a call manager cluster of one Publisher and two Subscribers
System version: 7.1.5.32900-2
Can calls be load balanced across the three servers, or is only one of the three serviceing calls?
If only one, what determines which one is "active"?
11-18-2011 12:35 PM
William,
I am new to voice and interested in leaning the items you mentioned here :
"SIP->CUBE->CM02-(ICCS)->CM03->Phone (signaling path)
SIP->CUBE->Phone (media path, unless you have some MTP in play we haven't discussed)
In the signal path you will see (ICCS). This is the real-time Intra-Cluster Communication Signaling that CUCM nodes use to slice and dice call setup. "
I am very interested in what happens with the signaling and media paths when a person calls and gets IPCC CAD agent.
Do you know of any good resources?
11-22-2011 06:01 AM
Wilson,
If you are asking about IPCC Enterprise, then I don't have the adequate background to give you an intelligent answer. With IPCC Express (now UCCX), the call flow goes something like this:
The best source of info on the UCCX Call Flow is in the SRND:
http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns818/landing_ipcc_express.html
Pick the SRND for your version. Call flow should be in the "Unified CCX Call Processing" chapter (which I think is Chapter 2).
For IPCC Enterprise, the call flow is similar but has its own recipe. I haven't researched it too heavily myself, but the SRNDs for IPCC Enterprise do lay out various call flows. Excellent place to start:
http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns818/landing_contact_ctr.html
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide