Hi Experts, We're using cisco ISR 4431 and enabled cdr through syslog. behind 4431 is our genesys call center systems, now we want to consolidate cdr data of genesys and cisco vg cdr. but in vg cdr data, there only connectionid/fcid but no sip call-id which genesys can only fetch. May I ask if we could use fcid from vg to calculate call-id in sip? or maybe any other solution can combine them?
