"Unknwon" in call history

[nitesh209]

hiii Experts.....

                             I have 8 digit plan ...first four as location code and rest four as local code.....whenever im dialing the local intercom phones

     using all 8digit (means station code plus 4 digit) and going to call history it shows the called party name as aved in cucm(means the ok scenario)....but when the local number is being dailed by only 4 didgit number then in call history it shows Unknown and doesnt resolve the called party name.......this is happening every time in 9971 but sometimes in 8945.....plz plz help

[Joseph Martini]

If the directory numbers are 8 digits are you using a translation pattern to translate the 4 digit number into the full 8?  If the call goes have to go through a translation pattern what modifications are being done to the called number?

[nitesh209]

i got the solution.....as after upgrading the phone load it was solved.....it was bug as declated by TAC

thnxxx

[Robert Thomas]

It would be usefull to add the bug id to the thread for conclusion and documentation purposes.

[amansin74]

In addition to what robert said,  pls mention the problematic version and the updated version of IP Phone firmware as well.

Regards,

Aman