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RE-INSTALL CUE 8.6

thorstenn
Level 4
Level 4

Hi,

cisco delivered the wrong SRE710 Application. WAAS instead of CUE. So now i want to reinstall the application. I tried the following:

debug sre-install all

Proceed with installation? [no]: y

Loading cue-vm-k9.SPA.sme.8.6.4.pkg.install.sre !

[OK - 38933/4096 bytes]

Following languages are available for installation.

  #       SKU    Language Code           Language Name

------------------------------------------------------------

  1       ARA         ar_SA          CUE Voicemail Arabic

  2       DAN         da_DK          CUE Voicemail Danish

  3       DEU         de_DE          CUE Voicemail German

  4       ENG         en_GB          CUE Voicemail UK English

  5       ENU         en_US          CUE Voicemail US English

  6       ESO         es_CO          CUE Voicemail Latin American Spanish

  7       ESP         es_ES          CUE Voicemail European Spanish

  8       ESM         es_MX          CUE Voicemail Mexican Spanish

  9       FRC         fr_CA          CUE Voicemail Canadian French

10       FRA         fr_FR          CUE Voicemail European French

11       HUN         hu_HU          CUE Voicemail Hungarian

12       ITA         it_IT          CUE Voicemail Italian

13       HBR         iw_IL          CUE Voicemail Hebrew

14       JPN         ja_JP          CUE Voicemail Japanese

15       KOR         ko_KR          CUE Voicemail Korean

16       NLD         nl_NL          CUE Voicemail Dutch

17       NOR         no_NO          CUE Voicemail Norwegian

18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese

19       PTG         pt_PT          CUE Voicemail Portuguese

20       RUS         ru_RU          CUE Voicemail Russian

21       SVE         sv_SE          CUE Voicemail Swedish

22       TUR         tr_TR          CUE Voicemail Turkish

23       CHS         zh_CN          CUE Voicemail Simplified Chinese (PRC)

24       ZHH         zh_HK          CUE Voicemail Hong Kong Chinese

25       CHT         zh_TW          CUE Voicemail Traditional Chinese (Taiwan)

You can install upto 5 language(s) on this platform.

Please select the language(s) you want to install by entering the language number(s)

Languages can be entered as comma separated or space separated list

Example: 1,3 would select 'CUE Voicemail Arabic' and 'CUE Voicemail German'

Enter languages:1,3,4,10,12

Following languages will be installed on the system:

CUE Voicemail Arabic

CUE Voicemail German

CUE Voicemail UK English

CUE Voicemail European French

CUE Voicemail Italian

Do you want to continue with the selected options?(y/n):n

Please try again

Enter languages:3,4,5,10,12

Following languages will be installed on the system:

CUE Voicemail German

CUE Voicemail UK English

CUE Voicemail US English

CUE Voicemail European French

CUE Voicemail Italian

Do you want to continue with the selected options?(y/n):y

May 24 23:05:11.441 CEST:  Tcl result   lang=no=5,CUE Voicemail German,CUE Voicemail UK English,CUE Voicemail US English,CUE Voicemail European French,CUE Voicemail Italian 0 cue-vm-k9.SPA.sme.8.6.4.key cue-installer.SPA.sme.8.6.4 1864 500107 2530 -1

May 24 23:05:11.441 CEST:  TCL eval done...Install initiated for SM1/0: pkg_name: cue-vm-k9.SPA.sme.8.6.4.pkg, script: , arg: , force: 0

May 24 23:05:11.445 CEST:  Install starting on SM1/0...

May 24 23:05:11.445 CEST:  Transitioning State INST PENDING to INST WAIT FOR RBIP

May 24 23:05:12: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.

May 24 23:05:12.045 CEST:  SM1/0 installation state: 4

After that i saw in the debug and FTP the "cue-installer.SPA.sme.8.6.4" copied to the module. But thats it. after that nothing happens. I tried 8.6.4 and 8.6.6. No sucess.

ANd here is a service-module sm1/0 status

#service-module sm1/0 status

Service Module is Cisco SM1/0

Service Module supports session via TTY line 67

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module status is not available

Module resource information:

  CPU Frequency: 1864 MHz

  Memory Size: 2530 MB

  Disk 0 Size: 500107 MB

  Disk 1 Size: 2055 MB

No install/uninstall in progress

No localstore

if i try to login to the session i`m in the "boot loader helper"

Any hint what i can try. I need to install the CUE application.

Regards

Thorsten

1 Accepted Solution

Accepted Solutions

You need to stop install from IOS, and manually configure IP settings. The procedure is described in product documentation.

View solution in original post

8 Replies 8

Jorge Armijo
Level 4
Level 4

Please make sure that you have downloaded all the language files, and also that they are stored on the same ftp folder where the installation files are located.

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.

thorstenn
Level 4
Level 4

Hi Jorge,

I have all files in place. I tried now three different versions.

I have the feeling i miss some important think.

It doesnt matter if i start the install from a vty or console, right?

paolo bevilacqua
Hall of Fame
Hall of Fame

Try installing from CUE console, not IOS. And start with 1 or 2 languages at the most.

you mean from here ?

-------------------------------

Please enter '***' to change boot configuration:

***

ServicesEngine Bootloader Version : 2.1.28

ServicesEngine boot-loader> config

-------------------------------

I can see now more:

------------------------------

                Welcome to Cisco Service Engine

Setting the system time from hardware clock

********** rc.aesop ****************

Populating resource values from /etc/sm_rsrc_file

Populating resource values from /etc/default_rsrc_file

Populating resource values from /etc/products/cue/default_rsrc_file

Populating resource values from /etc/products/cue/sm_rsrc_file

==> Management interface is eth0

==> Management interface is eth0

IOS IP Address Registration complete.

Kernel IP routing table

Destination     Gateway         Genmask         Flags   MSS Window  irtt Iface

10.224.0.0      *               255.255.255.0   U         0 0          0 eth0

default         10.224.0.254    0.0.0.0         UG        0 0          0 eth0

Size of buff is: 65536

65536 bytes written

Valid License file not found: Using default values

INIT: Entering runlevel: 2

********** rc.post_install ****************

Changing owners and file permissions.

INIT: Switching to runlevel: 4

INIT: Sending processes the TERM signal

STARTED: dwnldr_startup.sh

sre_type=  1

        Welcome to Cisco Systems Service Engine Helper Software

Downloading ftp cue-vm-k9.SPA.sme.8.6.6.pkg

Error: Download error

Can not download cue-vm-k9.SPA.sme.8.6.6.pkg

error code 0 : error type 'couldn't connect to host'

Error: Download error

Unable to

------------------------------

it looks like the ftp server is not reachable after reboot of SRE module? I thing the module lost IP settings?

But why?      

You need to stop install from IOS, and manually configure IP settings. The procedure is described in product documentation.

Hi Paolo,

thanks. i tried this. Let me explain:

IOS:

!

interface SM1/0

description Unity-Express-Module

ip unnumbered GigabitEthernet0/0

service-module ip address 10.224.0.240 255.255.255.0

!Application: CUE Running on SM

service-module ip default-gateway 10.224.0.254

end

ip route 10.224.0.240 255.255.255.255 SM1/0

With this configuration i can`t reach the SM1/0 module.

SRE Console:

If i boot then to "ServiceEngine boot loader" and make a "config"

ServicesEngine boot-loader> show config

IP addr:                10.224.0.240

Netmask:                255.255.255.0

TFTP server :           10.224.0.251

GW IP addr:             10.224.0.254

eth int:                internal

Default Boot:           disk

Bootloader Version:     2.1.28

Bootloader Name:        bootloader

Default Helper-file:    cue-installer.SPA.sme.8.6.6

Default bootloader:     primary

only then i`m able to reach the SM1/0 IP. But i can`t ping any other address from here then 10.224.0.251 (which is the router with the SRE module)

I have tried to load all the CUE files on the router flash and start the installation with "boot helper" this worked and the CUE get the infromation from router flash. But then i need an ftp server for the other files..... you know.... but i`m not able to reach any other IP address....

Is there something missing ?

ok. put the SM1/0 in another subnet (created a new loopback) seems to work now.

Finally this works. But there were many trouble and i have to open a case for this.... only because cisco delivered the wrong SRE. :-(