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ReadDNDStatus returned FAILED

mandarpai2
Level 1
Level 1

‎04-16-2013 01:11 PM - edited ‎03-16-2019 04:50 PM

This error is noticed in the CTI Manager logs during this time there was a outage in the Manilline number calls for the site as the CTI RP go into hang state.

Line 428: 04/01/2013 06:04:06.913 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 429: 04/01/2013 06:05:01.210 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 431: 04/01/2013 06:05:36.991 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 432: 04/01/2013 06:05:54.236 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 443: 04/01/2013 08:45:02.675 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 444: 04/01/2013 08:45:44.065 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 445: 04/01/2013 10:03:27.704 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 447: 04/01/2013 10:04:10.128 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 448: 04/01/2013 10:11:41.520 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

                Line 748: 04/11/2013 07:56:50.515 CTI|newReadDeviceInfoFromDB - ReadDNDStatus returned FAILED|<CLID::StandAloneCluster><NID::SCRBCCMGTGMT001><CT::0,0,0,0.0><IP::><DEV::><LVL::Error><MASK::0800>

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mandarpai2
Level 1
Level 1

‎04-17-2013 12:48 PM

Hello I need a reply for this as soon as possible .

The CallManager version is 6.1.3.1000-16 and it intergrated with UCCX Version 7.0(1)SR01_Build210

From the MIVR Logs it is clear that the Call is dropped at the Routepoint as it was redirected successfully to the CTI port. same time we are getting CTI Manager Logs like also which i mentioned before, so need someones help to proceed further

2287184: Apr 11 07:46:52.186 GMT-600 %MIVR-SS_TEL-7-UNK: Got CallActiveEv, ConnCreatedEv, ConnInProgressEv, CallCtlConnOfferedEv, ConnCreatedEv, ConnConnectedEv, CallCtlConnEstablishedEv, ConnCreatedEv, ConnInProgressEv, CallCtlConnOfferedEv,  events on the AddressCallObserver.

2287185: Apr 11 07:46:52.186 GMT-600 %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=6830,implId=5823026/1,state=STATE_RECEIVED_IDX,inbound=true,App name=AAMaerskGT20042009_New,task=null,session=43000005488,seq num=0,cn=7283,dn=7283,cgn=23847600,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7283,route=RP[num=7283],TP=7232]

2287186: Apr 11 07:46:52.186 GMT-600 %MIVR-SS_TEL-7-UNK:Route Connection: [7283:PA_MVG_MLINE/(P1-jtapi_1) GCID=(1,5823026)->ACTIVE]->OFFERED has 1 current sessions active.

2287187: Apr 11 07:46:52.186 GMT-600 %MIVR-SS_TEL-7-UNK:CallID: 6830, MediaID: 5823026/1 CallCtlConnOfferedEv received for CTI Port: 7232, lastRedirectedAddress: 7283

2287188: Apr 11 07:46:52.186 GMT-600 %MIVR-SS_TEL-7-UNK:CallID:6830 MediaId:5823026/1 Got CallObservationEndedEv,  events on the AddressCallObserver.

2287189: Apr 11 07:46:52.186 GMT-600 %MIVR-SS_TEL-7-UNK:RP[num=7283], conn=[7283:PA_MVG_MLINE/(P1-jtapi_1) GCID=(1,5823026)->ACTIVE]->DISCONNECTED, event=CallCtlConnDisconnectedEv, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131]

2287190: Apr 11 07:46:52.201 GMT-600 %MIVR-SS_TEL-7-UNK:CallID: 6830, MediaID: 5823026/1 Accepting call for CTI Route Point: 7283 on CTI Port: 7232, ciscoCause=31

2287191: Apr 11 07:46:52.201 GMT-600 %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=6830,implId=5823026/1,state=STATE_ACCEPTED_IDX,inbound=true,App name=AAMaerskGT20042009_New,task=null,session=43000005488,seq num=0,cn=7283,dn=7283,cgn=23847600,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=7283,route=RP[num=7283],TP=7232]

2287192: Apr 11 07:46:52.201 GMT-600 %MIVR-SS_TEL-7-UNK:CallID:6830 MediaId:5823026/1, TerminalConnection to Terminal: IMP_7232 is RINGING, [7232:Local/(P1-jtapi_1) GCID=(1,5823026)->ACTIVE]->ALERTING

2287193: Apr 11 07:46:52.201 GMT-600 %MIVR-SS_TEL-7-UNK:CallID:6830 MediaId:5823026/1 com.cisco.jtapi.CiscoTermInServiceEvImpl received

2287194: Apr 11 07:46:52.201 GMT-600 %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=6830,implId=5823026/1,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=AAMaerskGT20042009_New,task=null,session=43000005488,seq num=0,cn=7283,dn=7283,cgn=23847600,ani=null,dnis=null,clid=

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mandarpai2
Level 1
Level 1
In response to mandarpai2

‎04-17-2013 01:14 PM

Hello someone kindly provide a feedback

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