Register using SCCP "Cisco IP Phone CP-8945" in a CME 9.1 (Phone Initial App Load SIP 9-4-2-8)

[Andre Luiz Ruas Mendonca]

HELP PLEASE

We are trying to Register the New “Cisco IP Phones CP-8945” But We are having some trouble with it. in a CME Version 9.1

We got about 150 new Phones and for the looks of it all the ones I´ve get out of the box the --> """Initial App Load ID" From the new Phones is that they come with Initial App Load ID SIP and not Skinny

Version: SIP 9-4-2-8

I Imagine we need to Convert the Phone Firmware App Load ID From SIP To SCCP to get the new phones working. (Any Ideas on how to get this done with the CME)

From Version: SIP 9-4-2-8 To Version: SCCP 9-4-2-8

NOTE: With a Phone that initial App Load Version: SCCP 9-4-2-8 It registers in CME witou any issues.

ADDITIONAL NOTES:

The CME is using only SCCP ((And not SIP))

--------------------------------------------------------------------------------------------------------------------------------------

+ The Guys that set it up for trying to register the phone, Uploaded the Firmware 9-2-2-0 Following the Matrix The Table:

Cisco Unified CME 9.1 Supported Firmware, Platforms, Memory, and Voice Products

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme91spc.html

--------------------------------------------------------------------------------------------------------------------------------------

QUESTION:

Is the Version 9-4-2-8 Compatible in CME 9.1?

Firmware Version 9.4(2) for Cisco IP Phone Models 8941, 8945

http://www.cisco.com/web/software/282074289/115764/cmterm-894x-sccp.9-4-2-8-readme.html

States the following:

9.4(2) can be upgraded only from SCCP/SIP 9.3(4) onwards!!!

A Downgrade Should Meet the Same Condition?????

--------------------------------------------------------------------------------------------------------------------------------------

ALSO

Table 1: Cisco IP Phone Models 8941/8945 Firmware Load

Cisco IP Phone Model	CallManager Version	Supported Protocol	Executable on Software Page	MD5 hash
8941, 8945	7.1.5 and higher	SCCP	cmterm-894x-sccp.9-4-2-8.cop.sgn	4a5c328afa41cfa4b707d538648abeed

Is the Version 9-4-2-8 Compatible in CME 9.1? IT MEETS THE CONDITION FOR CME= ???

--------------------------------------------------------------------------------------------------------------------------------------

The Phone, I see it gets an IP Address and from the

Console Logs

TID: 0x2d task name: PROVISION tag name: versionStamp value : {8945 Jul 23 2015 15:11:28}
is error format.
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 180
00:01:48:21.786 - E/(SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail ()
16:02:22, 07/18/2014 : (SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail(2)

[Andre Luiz Ruas Mendonca]

Full Conzole Logs

TID: 0x2d task name: PROVISION tag name: versionStamp value : {8945 Jul 23 2015 15:11:28}
is error format.
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 180
00:01:48:21.786 - E/(SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail ()
16:02:22, 07/18/2014 : (SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail(2)
download_file 1623: TFTP server=10.116.80.10 filename=CTLSEP6899CDA15E19.tlv
Error code 1: No such file
File transfer error.
TFTP error : download CTLSEP6899CDA15E19.tlv fail16:02:18, 07/18/2014 : TFTP error : down
oad CTLSEP6899CDA15E19.tlv fail
16:02:18, 07/18/2014 : CTLSEP6899CDA15E19.tlv not found in 10.116.80.10
CTLSEP6899CDA15E19.tlv not found in 10.116.80.1016:02:18, 07/18/2014 : ITLSEP6899CDA15E19
tlv updating
provision_download_file 1596: HTTP server=10.116.80.10 filename=ITLSEP6899CDA15E19.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=ITLSEP6899CDA15E19.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLSEP6899CDA15E19.tlv fail16:02:18, 07/18/2014 : TFTP error : down
oad ITLSEP6899CDA15E19.tlv fail
ITLSEP6899CDA15E19.tlv not found in 10.116.80.1016:02:18, 07/18/2014 : ITLSEP6899CDA15E19
tlv not found in 10.116.80.10
16:02:18, 07/18/2014 : ITLFile.tlv updating
provision_download_file 1596: HTTP server=10.116.80.10 filename=ITLFile.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=ITLFile.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLFile.tlv fail16:02:18, 07/18/2014 : TFTP error : download ITLFil
.tlv fail
16:02:18, 07/18/2014 : ITLFile.tlv not found in 10.116.80.10
ITLFile.tlv not found in 10.116.80.1016:02:18, 07/18/2014 : can't download ITLFile.tlv fr
m 10.116.80.10
download_trust_list_process : can't download ITLFile.tlv from 10.116.80.10
16:02:18, 07/18/2014 : CTL and ITL installed
provision_download_file 1596: HTTP server=10.116.80.10 filename=SEP6899CDA15E19.cnf.xml
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=SEP6899CDA15E19.cnf.xml
provision_download_file 1628: TFTP download success
16:02:19, 07/18/2014 : SEP6899CDA15E19.cnf.xml (TFTP)
save_sepmac 2280: file write OK. write len = 1474
TID: 0x2d task name: PROVISION tag name: versionStamp value : {8945 Jul 23 2015 15:11:28}
is error format.
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 180
00:01:48:21.786 - E/(SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail (
)
16:02:22, 07/18/2014 : (SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fai
(2)

*** cfgmgr_loads_task 738 callback return ***
Need to download locale resources. (Spanish_Spain, , 10.116.80.10/getfontfail, getfontfai
, 10.116.80.10)
Download Spanish_Spain/gb-sccp-sip.jar ...
file write error.
Error code 1: No such file
File transfer error.
tftp_download_file, 163-len=0
tftp_download_file, 180
Downloading Spanish_Spain/gb-sccp-sip.jar fails.
Notify application locale had changed.
download_configuration_process : exit, ret=1
LOCAL:Spanish_Spain DOWNLOAD:getfontfail from:locale_update
[MMI]Not update call ui on unregister
[springboard] _send_file()@5089: Get /CFG/phoneServices.xml Fail
into subhandler_applications:provision_ready
[springboard] _send_file()@5089: Get /CFG/phoneServices.xml Fail
16:02:25, 07/18/2014 : VPN Error: VPN is not Configured.
00:01:48:25.142 - E/Checking Config: fullConfig=1
00:01:48:25.142 - E/Checking Protocol: Device=SIP. Config=SIP (OK)
00:01:48:25.143 - E/Checking SwPort: 1000-full (OK)
00:01:48:25.143 - E/Checking Network: IPV4=10.116.14.23 IPV6= (OK)
00:01:48:25.143 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK)
00:01:48:25.145 - E/Checking Account: Undefined= (Failed)
00:01:48:25.208 - E/wallpaperCtrl.useUserDefWp() fail
provision_task_delete_and_recreate(), recreate= 1
***********************
* Rate limit enabled *
***********************
16:02:55, 07/18/2014 : CTLSEP6899CDA15E19.tlv updating
provision_download_file 1596: HTTP server=10.116.80.10 filename=CTLSEP6899CDA15E19.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=CTLSEP6899CDA15E19.tlv
Error code 1: No such file
File transfer error.
TFTP error : download CTLSEP6899CDA15E19.tlv fail16:02:55, 07/18/2014 : TFTP error : down
oad CTLSEP6899CDA15E19.tlv fail
16:02:55, 07/18/2014 : CTLSEP6899CDA15E19.tlv not found in 10.116.80.10
CTLSEP6899CDA15E19.tlv not found in 10.116.80.1016:02:55, 07/18/2014 : ITLSEP6899CDA15E19
tlv updating
provision_download_file 1596: HTTP server=10.116.80.10 filename=ITLSEP6899CDA15E19.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=ITLSEP6899CDA15E19.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLSEP6899CDA15E19.tlv fail16:02:55, 07/18/2014 : TFTP error : down
oad ITLSEP6899CDA15E19.tlv fail
16:02:55, 07/18/2014 : ITLSEP6899CDA15E19.tlv not found in 10.116.80.10
ITLSEP6899CDA15E19.tlv not found in 10.116.80.1016:02:55, 07/18/2014 : ITLFile.tlv updati
g
provision_download_file 1596: HTTP server=10.116.80.10 filename=ITLFile.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=ITLFile.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLFile.tlv fail16:02:55, 07/18/2014 : TFTP error : download ITLFil
.tlv fail
16:02:55, 07/18/2014 : ITLFile.tlv not found in 10.116.80.10
ITLFile.tlv not found in 10.116.80.1016:02:55, 07/18/2014 : can't download ITLFile.tlv fr
m 10.116.80.10
download_trust_list_process : can't download ITLFile.tlv from 10.116.80.10
16:02:55, 07/18/2014 : CTL and ITL installed
provision_download_file 1596: HTTP server=10.116.80.10 filename=SEP6899CDA15E19.cnf.xml
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=SEP6899CDA15E19.cnf.xml
provision_download_file 1628: TFTP download success
16:02:56, 07/18/2014 : SEP6899CDA15E19.cnf.xml (TFTP)
save_sepmac 2280: file write OK. write len = 1474
TID: 0x2d task name: PROVISION tag name: versionStamp value : {8945 Jul 23 2015 15:11:28}
is error format.
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 180
00:01:48:58.788 - E/(SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail (
)
16:02:59, 07/18/2014 : (SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fai
(2)

*** cfgmgr_loads_task 738 callback return ***
Need to download locale resources. (Spanish_Spain, , 10.116.80.10/getfontfail, getfontfai
, 10.116.80.10)
Download Spanish_Spain/gb-sccp-sip.jar ...
file write error.
Error code 1: No such file
File transfer error.
tftp_download_file, 163-len=0
tftp_download_file, 180
Downloading Spanish_Spain/gb-sccp-sip.jar fails.
Notify application locale had changed.
download_configuration_process : exit, ret=1
LOCAL:Spanish_Spain DOWNLOAD:getfontfail from:locale_update
[MMI]Not update call ui on unregister
[springboard] _send_file()@5089: Get /CFG/phoneServices.xml Fail
into subhandler_applications:provision_ready
[springboard] _send_file()@5089: Get /CFG/phoneServices.xml Fail
16:03:02, 07/18/2014 : VPN Error: VPN is not Configured.
00:01:49:02.139 - E/Checking Config: fullConfig=1
00:01:49:02.139 - E/Checking Protocol: Device=SIP. Config=SIP (OK)
00:01:49:02.139 - E/Checking SwPort: 1000-full (OK)
00:01:49:02.140 - E/Checking Network: IPV4=10.116.14.23 IPV6= (OK)
00:01:49:02.140 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK)
00:01:49:02.141 - E/Checking Account: Undefined= (Failed)
00:01:49:02.204 - E/wallpaperCtrl.useUserDefWp() fail
provision_task_delete_and_recreate(), recreate= 1
***********************
* Rate limit enabled *
***********************
16:03:32, 07/18/2014 : CTLSEP6899CDA15E19.tlv updating
provision_download_file 1596: HTTP server=10.116.80.10 filename=CTLSEP6899CDA15E19.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=CTLSEP6899CDA15E19.tlv
Error code 1: No such file
File transfer error.
TFTP error : download CTLSEP6899CDA15E19.tlv fail16:03:32, 07/18/2014 : TFTP error : down
oad CTLSEP6899CDA15E19.tlv fail
16:03:32, 07/18/2014 : CTLSEP6899CDA15E19.tlv not found in 10.116.80.10
CTLSEP6899CDA15E19.tlv not found in 10.116.80.1016:03:32, 07/18/2014 : ITLSEP6899CDA15E19
tlv updating
provision_download_file 1596: HTTP server=10.116.80.10 filename=ITLSEP6899CDA15E19.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=ITLSEP6899CDA15E19.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLSEP6899CDA15E19.tlv fail16:03:32, 07/18/2014 : TFTP error : down
oad ITLSEP6899CDA15E19.tlv fail
16:03:32, 07/18/2014 : ITLSEP6899CDA15E19.tlv not found in 10.116.80.10
ITLSEP6899CDA15E19.tlv not found in 10.116.80.1016:03:32, 07/18/2014 : ITLFile.tlv updati
g
provision_download_file 1596: HTTP server=10.116.80.10 filename=ITLFile.tlv
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=ITLFile.tlv
Error code 1: No such file
File transfer error.
TFTP error : download ITLFile.tlv fail16:03:32, 07/18/2014 : TFTP error : download ITLFil
.tlv fail
16:03:32, 07/18/2014 : ITLFile.tlv not found in 10.116.80.10
ITLFile.tlv not found in 10.116.80.1016:03:32, 07/18/2014 : can't download ITLFile.tlv fr
m 10.116.80.10
download_trust_list_process : can't download ITLFile.tlv from 10.116.80.10
16:03:32, 07/18/2014 : CTL and ITL installed
provision_download_file 1596: HTTP server=10.116.80.10 filename=SEP6899CDA15E19.cnf.xml
HTTP download error, try tftp download
provision_download_file 1623: TFTP server=10.116.80.10 filename=SEP6899CDA15E19.cnf.xml
provision_download_file 1628: TFTP download success
16:03:33, 07/18/2014 : SEP6899CDA15E19.cnf.xml (TFTP)
save_sepmac 2280: file write OK. write len = 1474
TID: 0x2d task name: PROVISION tag name: versionStamp value : {8945 Jul 23 2015 15:11:28}
is error format.
save_phoneServices(): input data can't find save_srstinfo(): input data can't find tftp_download_file, 180
00:01:49:35.785 - E/(SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fail (
)
16:03:36, 07/18/2014 : (SCCP894x.9-2-2-0.loads) img : download SCCP894x.9-2-2-0.loads fai
(2)

*** cfgmgr_loads_task 738 callback return ***
Need to download locale resources. (Spanish_Spain, , 10.116.80.10/getfontfail, getfontfai
, 10.116.80.10)
Download Spanish_Spain/gb-sccp-sip.jar ...
file write error.
Error code 1: No such file
File transfer error.
tftp_download_file, 163-len=0
tftp_download_file, 180
Downloading Spanish_Spain/gb-sccp-sip.jar fails.
Notify application locale had changed.
download_configuration_process : exit, ret=1
LOCAL:Spanish_Spain DOWNLOAD:getfontfail from:locale_update
[MMI]Not update call ui on unregister
[springboard] _send_file()@5089: Get /CFG/phoneServices.xml Fail
into subhandler_applications:provision_ready
[springboard] _send_file()@5089: Get /CFG/phoneServices.xml Fail
16:03:39, 07/18/2014 : VPN Error: VPN is not Configured.
00:01:49:39.133 - E/Checking Config: fullConfig=1
00:01:49:39.133 - E/Checking Protocol: Device=SIP. Config=SIP (OK)
00:01:49:39.134 - E/Checking SwPort: 1000-full (OK)
00:01:49:39.135 - E/Checking Network: IPV4=10.116.14.23 IPV6= (OK)
00:01:49:39.135 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK)
00:01:49:39.136 - E/Checking Account: Undefined= (Failed)
00:01:49:39.200 - E/wallpaperCtrl.useUserDefWp() fail

[Datacomm SUPPORT Datacomm SUPPORT]

Im having this exact same issue. Were you ever able to get it resolved?