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SCCP Stimulus Message drops call

mgarcia1128
Level 1
Level 1

Experiencing a problem where intermittently when calls are taken off hold on on a 7970 phone using the line button. This creates a stimulus message from the phone indicating the call should be taken off hold. If this button is pressed twice (within a very small window - < .5 secs) there is a 2nd stimulus message sent by the phone which in turn forces the gatewaycall manager to release the call.  If there is a larger delta between the 2 pushes of the line button, there is no 2nd stimulus message and the call stays up.

Two questions surrounding this:

1.  Why is the phone sending a 2nd stimulus message when the line button is pushed twice during a smaller window

2. Should the 2nd stimulus message force the gateway/call manager to release the call?

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