secondary dial tone delay

[caseywyman]

I have a site that is having issues with secondary dial tone. They press 6 to receive access to make outside calls. When they press 6, there is a secondary dial tone but if you wait 5 seconds you will hear a flash and then another secondary dial tone. 

The problem is during the 5 seconds, they receive incoming calls on the line before they can dial out. Any suggestions would be appreciated.   

This is a Cisco UC520 that has been setup through CLI. 

[Terry Cheema]

Could be due to overlap in the dial plan. Check your dial-peers for any pattern overlapping with pattern 6.

Do you have secondary-dialtone 6 under the telephony-service. Whats your interdigit timeout set to?

-Terry

[caseywyman]

Thanks for the reply.

I do have the secondary-dialtone 6 command under telephony-service.

I have two dial peers with a pattern beginning with 6:

destination-pattern 6T

destination-pattern 6911 

The interdigit timeout is set to 3.

[Terry Cheema · Accepted solution]

I think you need to define specific patterns instead of T. Or at least can you try changing to 6.T.

-Terry

[caseywyman]

Thank you I will give that a try. 

[caseywyman]

I defined patterns for local, long distance,etc and it solved the problem. Thanks for the help. 

[Terry Cheema]

Glad that solved your issue and thanks for the update.

-Terry