Soft phone(Cisco ip Communicator) cannot be connected

[eigrpy]

Hi I tried several version of the soft phone to connect, but it failed. Please see the picture. The problem is the button is gray so that ip address cannot be entered and the phone cannot connect to PC etc. Any expert can give some suggestion? Thank you

[Philip D'Ath]

I haven't played with this for a very long time.  What happens if you right click and "Run as Administrator"?  Does that let you edit the options?

[eigrpy]

Thanks for your reply. I tried it and it still does not work

[Dennis Mink]

so did it actually let you populate the TFTP server field?

[eigrpy]

yes, it works. but now cannot enter/dial number

[Venkatesh Perumal]

is your phone registered properly with a Directory Number assigned ?

refer below doc to add an IPphone to cucm.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-70/112110-phone-add-00.html

[Vivek Batra]

CUCM or CME?

- Vivek

[eigrpy]

It is CUCM. Do you think it is possible for us to see the ip address the soft phone is assigned from cucm like physical phone? 

There are two things that we can/have to do: one is to confirm its ip address assigned from ccum. The second is to confirm the phone can reach tftp server. Now I got message from its Setting, which show "File Not Found: SEPxxxxxxxxcnf.xml", and "CTL update failed"

but I am not sure the phone already got ip address from cucm

[Jaime Valencia]

CIPC will use the IP address from your computer to register with CUCM, not sure what you're talking about, unless you're getting your PC's IP from CUCM, in which case, I'd assume you know how to check that. 

The fact you get File Not Found: SEPxxxxxxxxcnf.xml means you failed to provision the phone in CUCM, so, there's no config file. No phone will work like that.

I'd strongly suggest you to reach a Cisco partner who specializes in training to get proper training on Cisco UC, you seem to ask things that are very, very basic in regards to how to configure CUCM.

[eigrpy]

I am new to voip. CSC belongs to all who love Cisco. if you do not like my question, you can remain silence. yes i agree my questions are very basic. but top experts also think your questions are also very very basic, right? anyway thank you for your suggestion and thank you for your answering my question.

[Jaime Valencia]

This has been asked PLENTY of times before at CSC, have you already reviewed those threads???

[eigrpy]

I found the thread:

https://supportforums.cisco.com/discussion/12369831/configuring-cisco-ip-phone-communicator-cucme

I tried in several PCs, some of them can work. Thank you