Hi Abhishek,
Here's why this is happening;
The Cisco Unified IP Phones 8941 and 8945 do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified CM Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings, but the Cisco Unified IP Phones 8941 and 8945 do not support feature control policy configuration settings. Table 5-2 lists the features, softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco Unified IP Phones 8941 and 8945.
Note 
Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.
Table 5-2 Configurable Softkeys
Feature | Configurable Softkeys in the Softkey Template Configuration | Supported as a softkey on Cisco Unified IP Phone 8941 and 8945 | Notes |
|---|
Answer | Answer (Answer) | Yes | — |
Barge | Barge (Barge) | No | — |
Call Back | Call Back (CallBack) | Yes | — |
Call Forward All | Forward All (cfwdAll) | Yes | Phone displays Fwd ALL or Fwd Off. |
Call Park | Call Park (Park) | Yes | — |
Call Pickup | Pick Up (Pickup) | Yes | — |
Conference | Conference (Confrn) | Yes | Conference is a dedicated button. Only exists on video call. |
Conference List | Conference List (ConfList) | Yes | Phone displays Detail. |
Divert | Immediate Divert (iDivert) | Yes | Phone displays Divert. |
Do Not Disturb | Toggle Do Not Disturb (DND) | Yes | Configure Do Not Disturb as a programmable line button. |
End Call | End Call (EndCall) | Yes | Phone displays Cancel if the call is not answered. |
Group Pickup | Group Pick UP (GPickUp) | Yes | — |
Hold | Hold (Hold) | No | Hold is a dedicated button. |
Hunt Group | HLog (HLog) | Yes | Configure Hunt Group as a programmable feature button. |
Join | Join (Join) | No | — |
Malicious Call Identification | Toggle Malicious Call Identification (MCID) | Yes | Configure Malicious Call Identification as a programmable feature button. |
Meet Me | Meet Me (MeetMe) | Yes | — |
Mobile Connect | Mobility (Mobility) | Yes | Configure Mobile Connect as a programmable feature button. |
New Call | New Call (NewCall) | Yes | Phone displays New Call. |
Other Pickup | Other Pickup (oPickup) | Yes | — |
Quality Reporting Tool | Quality Reporting Tool (QRT) | Yes | Configure Quality Reporting Tool as a programmable feature button. |
Redial | Redial (Redial) | No | — |
Remove Last Conference Participant | Remove Last Conference Participant (Remove) | Yes | Phone displays Remove when a participant is selected. |
Resume | Resume (Resume) | Yes | — |
Select | Select (Select) | No | — |
Speed Dial | Abbreviated Dial (AbbrDial) | Yes | Phone displays SpeedDial. |
Transfer | Direct Transfer (DirTrfr) | Yes | Transfer is a dedicated button. Configure transfer (Direct Transfer policy) in the Product Specific Configuration Layout section in Phone Configuration. Only exists on video call. |
Video Mode Command | Video Mode Command (VidMode) | No | — |
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/8941_8945/8_5/english/admin_guide
/6921usr.html#wp1031287
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen
