sometimes there are a Delay after answering the call

[Yazen Alaa]

Dear All

i have a 6 cisco phones(agents) are connected to Cisco switch with CUCM 9.1 , and with ININ Call center , when

- i called one ext to ext internally , it is working fine

- when i make a outbound call , sometimes there is a delay for 7 seconds  after answering the call

Note :-  i am using H323 protocol in voice gateway E1

        : - CUCM 9.1

        :-  All phones(agents for call center) are connected in the same switch.    

        : the switch has the latest version of image

how to solve this issue ? is it a QOS issue , if yes , how to configure it in acess switch / and voice gateway ? there is a sample for the configuration ?

thanks

[Yazen Alaa]

Any updates ?

[paolo bevilacqua]

Seems like you are soliciting an answer already two hours after the first post.

If time-bound response is important for you, get a Cisco support contract with the TAC, instead of relying on a freely-contributed forum.

[Chrysostomos_CY]

Hi Kayyali

If you try to dial outside and the pattern is something like that 9.! or something similar then it will take quick long to match the pattern and go outside...

If this is the issue then create a specific patterns for outside

Example:

9.xxxxxxxx (8 digits called number) then it will ring faster

If the above is not your issue then pls be more specific

Note:

Here is a public forum and Peoples like all of us try to help others , without any benefit.Patience and peace mate!!!

Please rate all useful posts

Regards
Chrysostomos

""Thinking is the hardest work there is , which is probably the reason why so few engage in it""

[Jagpreet Singh]

Hi,

     Just so that its clear, the delay is after the call connects? If so, please collect the following information from the gateway:

> debug isdn q931

> debug h225 asn1 ( heavy debugs, please collect in buffer )

> debug h245 asn1 ( heavy debugs, please collect in buffer )

> Run the command "show call active voice brief" and "show voip rtp conn" again and again till we get audio.

Please share the Calling and the Called numbers. Since the issue as you described is intermittent, we might need to make some calls before you get the delay. Please share the output with us.

Regards,

Jagpreet