Speed-Dial Configuraton on IP Phone 8961

[Shahzad Ayub]

Hi,

I have configured 9 speed-dials on keypad digits but am unable to dial any speed-dial through keypad.When I press 1 it should show me speed-dial softkey on the screen but it does not do so.

Only 4 programmable keys on left side of screen working fine with first four speed-dials.

Could somebody pls suggest what is wrong in the phone whereas I can see speed-dial softkey in older models like 6945 and 7942.

Thanks

Shahzad

[Carlo Poggiarelli]

Hi Shahzad.

Which protocol you configured for 8961 phone?

Please mention CUCM version and Phone firmware. 

Please also post a CUCM screenshot of phone configuration.

Thanks

Regards

Carlo

[Shahzad Ayub]

Hi Carlo,

Please find the configuration below, we are using Cisco Unity Express 8.6.6.

voice register global
 mode cme
 source-address 10.10.10.1 port 5060
 max-dn 20
 max-pool 42
 load 8961 sip8961.9-4-2SR1-2
 authenticate register
 timezone 31
 mwi stutter
 mwi reg-e164
 voicemail 7898
 tftp-path flash:
 file text
 create profile sync 1181411093700092
 camera
 video

voice register dn  11
 number 7878
 call-forward b2bua noan 7898 timeout 20
 name Osman
 label Osman
 mwi

voice register pool  11
 pin 12345
 id mac 6886.A7C4.5103
 type 8961
 number 1 dn 11
 dtmf-relay rtp-nte
 username 7878 password cisco
 codec g711ulaw
 no vad
 speed-dial 1 7807 label "Kitchen"
 speed-dial 2 7802 label "Bachar"
 speed-dial 3 7817 label "Paul"
 speed-dial 4 7806 label "Ali"
 speed-dial 5 7806 label "Imran"
 speed-dial 6 7806 label "Emad"
 speed-dial 7 7806 label "Amjad"
 speed-dial 8 7806 label "Sammar"
 speed-dial 9 7806 label "Jim"
 camera
 video

Thanks

Shahzad

[Carlo Poggiarelli]

Hi

Yes my bad sorry...  8961 is a SIP only phone :)

Ok on CUCME is on a wish list this feature. https://tools.cisco.com/quickview/bug/CSCug54233

Which IOS version are you running?

Please let me know

Cheers

Carlo

[Shahzad Ayub]

so its a known bug, Does this exist in15.4 version only?

we are using this version.

c2900-universalk9-mz.SPA.152-4.M3.bin

As a solution should we get a key expansion module or we can do something to fix it.

Thanks

Shahzad

[Carlo Poggiarelli]

Hi Shahzad.

Before buying an expansion module, which would work, I suggest to get the latest available IOS and try it

For 2900 there are these versions available:

15.3.3M6 released on 7th of August 2015

15.4.3M3 released on 7th of August 2015

15.5.3M released on 27th of July 2015

Please let me know

Regards

Carlo

[Shahzad Ayub]

I have upgraded router's IOS to 15.4.3M4 which is most latest release for ISR 2921 but the issue is still there.

Thanks

Shahzad

[Vivek Batra]

Did you check 'fastdial' feature? It's bit different from speed dial but may serve your purpose.

-Vivek

[Shahzad Ayub]

Yes I also checked fastdial but nothing is working for me.

Thanks

Shahzad

[Vivek Batra]

Ok... other option I've seen in some installations is to simply use translation rules/profiles to convert short numbers to actually dialed numbers. Need to assign translation profile to ephone-dn (incoming dial peer). Just need to take care that those short numbers should not overlap with other numbers to be outdialed.

-Vivek 

[Vivek Batra]

Seems you've SIP phone so in that case under 'voice register dn'...

- Vivek

[Shahzad Ayub]

I don't think this is what am looking for.We need to have internal extensions assigned to keypad buttons 1 to 9 so that user will press any keypad key and through speed-dial call will be routed to extension assigned to that key.

Its a bug in CME, you can check on following link.

https://tools.cisco.com/bugsearch/bug/CSCug54233/?referring_site=bugquickviewredir

that bug is specified in 8961 but the problem is that we bought new model 8841 and registered them with fast track(reference to 8961) and we see speed-dial softkey on screen which is disabled.

Thanks

Shahzad

[Vivek Batra]

Then you will have to consider key expansion module. One other feature is local speed dialing in which you can copy the speeddial.xml file in gateway flash as per following format and will be accessible from directory menu.

<CiscoIPPhoneDirectory>
<Title>Local Speed Dial</Title>
<Prompt>Record 1 to 1 of 1 </Prompt>
<DirectoryEntry>
<Name>Security</Name>
<Telephone>71111</Telephone>
</DirectoryEntry>
<DirectoryEntry>
<Name>Marketing</Name>
<Telephone>71234</Telephone>
</DirectoryEntry>
<DirectoryEntry>
<Name>Tech Support</Name>
<Telephone>71432</Telephone>
</DirectoryEntry>
</CiscoIPPhoneDirectory>

- Vivek

[Shahzad Ayub]

We can also add these in personal speed-dial from phone settings but it's not the solution, user doesn't want to go to directory to dial the required extension.

KEM will be the ultimate solution.

Thanks

Shahzad

[Shahzad Ayub]

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