System Call handler to Hunt Pilots, to one VM box - Is this possible with Unity 8.6?

[Sean_edwards]

Greetings,

I have a system handler that uses caller input options to go to different hunt groups.  Once the hunt group is exhausted, the call disconnects.  I need it to route back to a shared voicemail box.  I have tried several settings and different scenarios to get this to work. I am successful up to the caller inputs and hunt groups working properly.  I need the hunt groups to go back to a shared email box.  I have tried using the forward no answer/busy settings in the Hunt Pilot to forward it to the *xxxxx extension to go straight to Unity.  I just can't get it back into Unity for VM.  I have tried using a different extension assigned to a CTI Route Point but the route point will not register. 

Is there something simple I am missing or is this more complicated than it sounds?

Thank you!

[Jaime Valencia]

Have you tried creating a call handler that matches the DN from the hunt pilot and set the call forwards on the hunt pilot to go to VM??

FYI CTI route points do not register unless they're being used by a TAPI/JTAPI app

[Sean_edwards]

Thank you for your reply!  And the FYI.

Your suggestion did work to accomplish what is needed with the addition of the message recipient being set to a single user with mail box.  The way it is set up now is:

CH 10850 with option 1, 2, 3

Opt. 1 goes to HP 10850, no answer/busy goes back to CH 10850, delivers message to 10854

Opt. 2 goes to HP 10851, no answer/busy goes to CH 10851, delivers message to 10854

Opt. 3 goes to HP 10852, no answer/busy goes to CH 10852, delivers message to 10854

This gives the group 1 box to check.  The only down side is if the greeting on the CH needs to change, it will have to be done in three places.

Is there a better way to do this?  Possibly a best practice?  Ideally, I would like each HP to forward no answer/busy to the same shared VM box, however, I have not gotten these two settings to forward to any other VM extension, only to a extension assigned to a phone, then to corresponding VM extension.

Thanks again for the sage advice!