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Cisco Community Designated VIP Class of 2020

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Take back and transfer

I'm familiar with the concept of take-back and transfer however I am having a hard time identiftying if it is a feature of Cisco routers/unified communications manager (call manager).

Using the following devices:

3745 x 3

2851 x 1

Cisco CallManager 4.0 (w/ updates)

I would assume the feature would need to be supported at our gateway routers (3745's and 2851) as the CallManager would not receive the DTMF signaling necessary to start take-back and transfer, sometimes referred to as TNT.

Can anyone provide more information regarding this feature and Cisco?

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