Take back and transfer

[jmcallister_e4e]

I'm familiar with the concept of take-back and transfer however I am having a hard time identiftying if it is a feature of Cisco routers/unified communications manager (call manager).

Using the following devices:

3745 x 3

2851 x 1

Cisco CallManager 4.0 (w/ updates)

I would assume the feature would need to be supported at our gateway routers (3745's and 2851) as the CallManager would not receive the DTMF signaling necessary to start take-back and transfer, sometimes referred to as TNT.

Can anyone provide more information regarding this feature and Cisco?

[Brandon Buffin]

To my knowledge, this is only supported on the PGW 2200.

http://www.ciscosystems.com.pe/en/US/docs/voice_ip_comm/pgw/9/feature/module/9.7_3_/FMbdtbtx.html

http://www.cisco.com/en/US/docs/voice_ip_comm/pgw/9/feature/module/9.7_3_/Dmite2.html

Hope this helps.

Brandon